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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

1. 

   joshiek
   

   offline

   Member

   Had Trellis Desk installed for a while now suddenly it is now displaying a white blank screen in BOTH admin and customer pages when doing the following actions, adding a new ticket (upon pressing the submit button) replying via admin or customer pages (upon pressing the add reply button)

   It loads and displays a white blank screen, the reply / ticket has been created but does not go back to the correct page (blank / white) i have also noticed it emails the admin about replies and new tickets but not the customers now, this is very strange anyone able to help please?

   thanks kind people :)

   Posted 2 years ago #
2. 

   joshiek
   

   offline

   Member

   Sorry forgot to include my url to this http://shop.kb-online.co.uk/support_centre
   check it out for your self guys

   thanks again

   Posted 2 years ago #
3. 

   metaloop
   

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   Member

   I'm able to duplicate your problem as a guest submitting a ticket.

   Has anything changed with your installation recently?

   Posted 2 years ago #
4. 

   joshiek
   

   offline

   Member

   Hi thanks for your reply, i got your test ticket, i take it you didn't receive a email saying you have posted a ticket?

   Nothing has changed it has just been left running, this is why i am unaware of what has happened.

   Posted 2 years ago #
5. 

   Ryan
   

   offline

   Customer Experience Lead

   Hi Joshiek,

   Are you running on the latest version oh PHP and did you change any PHP variables recently like safe mode? Also are you running the latest version of Trellis Desk? We had this issue in previous versions but I am not able to find out what the cause was. Could you check your file permissions on the TD root folder?

   Posted 2 years ago #

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