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Trellis modifications

 
  • Started 6 years ago by Kemmotar
  • 3 posts in this topic
  • Latest reply from pcelite2
  1. Kemmotar

    Kemmotar
    Member

    Hi to all, I'm Giorgio and I work for University of Milan - Bicocca (Italy). My sector is about to adopt your software for helpdesk. I had to make some modifications in order to set it work correcty for our needs and we think that modifications could be helpful to all.

    I'll explain what are these modifications:
    1. I changed the admininistration menus in order to show only the links available to the user (es. if a staff member can only manage ticket he will see only Management -> Ticket Control menu).
    2. We need to use CAS for authentication and, considering that TrellisDesk works only with local authentication, I had to make a little multi-authentication engine. This modifications is more complex than the previous one and maybe it needs your arrangement, in order to set it more similar to your coding style. I made a little reverse engineering and I made my best.

    If you want I can send you patch files for these two modifications.

    Thank you for this very good software.

    Posted 6 years ago #
  2. User has not uploaded an avatar

    fentontech
    Member

    I would very much appreciate the administration menu modification...

    Posted 5 years ago #
  3. User has not uploaded an avatar

    pcelite2
    Member

    Can you tell me the rules to set-up links to specific categories within the html of the help desk? Also, the same for the menu tree, if you know?

    I presume you would know because you changed the link structure within yours and I've been trying desperately to with no luck at all.

    Thanks for any help!!

    Posted 5 years ago #

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