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ACCORD5 Company Forums » Trellis Desk » General Discussion

1. 

   Aaron
   

   offline

   Creative Director

   Trellis Desk 1.0.2 is now available

   This update is recommended for all Trellis Desk users and includes several fixes that enhance the functionality and compatibility of your helpdesk.
   

   • New email parsing system for improved piping and POP3 support
   • Staff can now reply to tickets via email
   • A closed ticket will now automatically re-open if an email reply is received
   • Experimental support for language localization in incoming / outgoing emails
   • Various bug fixes

   Trellis Desk 1.0.2 is free and can be downloaded through our website.

   Trellis Desk 2.0 is in active development. Please keep an eye on our company blog for updates.

   Posted 2 years ago #
2. 

   qwasyx
   

   offline

   Member

   whoo bro thankz !

   Posted 2 years ago #
3. 

   alejo139
   

   offline

   Member

   Thank you very much for such great work

   Posted 2 years ago #
4. 

   dsimms
   

   offline

   Member

   It seems like you are just stringing people along. I have seen this before when upgrade notices keep coming up, expect for the upgrade itself...next thing you know, 1-2-3 years have gone by, and in the mean time, your still making those promises...you should not keep making promises if you can not deliever in a fair short amount of time.

   Your script does have some potential, but at this time, I will have to remove it and go with
   the best support ticket which we all know who it is, which i really hate to do. If you implement
   those few suggestions I gave you, then I would be more then happy to support you.

   I also think you need to work on the layout a little...it looked whacked on the
   client side...help desk section is too wait...align it closer with the status bar..
   the client MyAccount register/login section is way off to the right, place it
   on the left...jazz it up a litte..at least try to compete with the big boys..

   you are close, you are just not there yet.

   Thank-You

   Posted 2 years ago #
5. 

   OnLetterhead
   

   offline

   Member

   Is there a way to install the update from within the software? Or do I need to download the files and start over?

   Posted 2 years ago #
6. 

   macmillaninc
   

   offline

   Member

   None from within that I am aware of.

   Posted 2 years ago #
7. 

   billwill
   

   offline

   Member

   
   

   Posted 11 months ago #

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