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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Time to Escalate

 
  • Started 5 years ago by florencecollins
  • 1 post in this topic
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    maxbrauer
    Member

    Hy ! i want to escalate the tickets but trellis just have the option in hours, we need to escalate the TICKET in 20 minutes. How could be changed??? or how many modifications i need to make.

    Escalate to a DEPARMENT not in 1 hour, y need it in 20 minutes.

    Posted 5 years ago #

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