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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Ticket reply query

  • Started 5 years ago by brandonchau
  • 1 post in this topic
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    Hello guys,

    When i submit a new Ticket from userA (group = member) , i can receive the Ticket alert by email (staffA, group = staff) , but when add the reply from account staffA , userA didn't receive the reply email from staffA .....I supposed the system will send a email to alert userA automatically after staffA submit the "add reply" process also , isn't it? someone can advise? Thanks.

    Brgds/Brandon Chau

    Posted 5 years ago #

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