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ticket notification with attachments

Started 1 year ago by caeos
6 posts in this topic
Latest reply from emarcos01

caeos

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is there a way of sending the attachment with the notice so that people dont have to log in to trellis to see the files?
people could then research before they log in to respond.

thanks

Posted 1 year ago #
emarcos01

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Hi Caeos, I wonder if you found the solution to your problem; I am diging in to the swiftmailer code but I am to newby in PHP.

http://swiftmailer.org/wikidocs/v3/tutorials/attachments

If you found a solution pls share it.

Thanks in advance.

Posted 1 year ago #
driftux

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Ok, I also can't configure Trellis to handle attachments for guest users. Is this a bug, or this feature not implemented yet? Actually this is necessary feature for a such program.

Does version 2.0 will has it?

Posted 1 year ago #
emarcos01

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Driftux, Is not convenient to allow that ( absolutely is for security reasons that is disable , because is very easy to send you a virus inside one file). Maybe you can trick the system changing one value in the database . Locate Groups then the Guest group locate the value of g_ticket_attach and change it from 0 to 1 ; I think this will allow put an attachment for the Guest group but could not be to easy. Check it in to a test version.
Best regards

Posted 1 year ago #
caeos

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hi
for some reason i didnt get the responses to this,
just to clarify,
i want the attachments to be sent with the notification email to the "staff"
eg
*registered user enters ticket with file attached
*new ticket notification with attached file sent to staff

that way the *staff* dont need to log into trellis to see the attachment file.

edit to add
which actual file in swift needs editting..

Posted 12 months ago #
emarcos01

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Caeos, I think you need to modify the file of tickets.php .
Check arround the lines refered to Email Staff ; and look for the variables $file_safe_name, $attachment_name.

Hope this will help you.
BRegards

Posted 11 months ago #

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