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Ticket Email Suggestions

  • Started 8 years ago by peter_anderson
  • 2 posts in this topic
  • Latest reply from DJ
  1. User has not uploaded an avatar



    I use Trellis Desk purely for email ticket management - I do not give the link for logins or where to view the ticket - because I manage multiple brands under one system (using a generic email)

    I'd like to make a few suggestions for the content of an email sent to guests.

    - On New Ticket, it should include the content of the original question.
    - On staff reply, it should include all the replies and the original question.
    - On ticket closing, it should include all replies and he original question.

    It would be more user friendly, and I doubt it would take much to add it in.


    Posted 8 years ago #
  2. DJ

    Project Lead, Trellis Desk

    We have this slotted in for 2.0 ;)

    Posted 8 years ago #

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