The reply text is not properly formatted

ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

The reply text is not properly formatted

Started 2 years ago by Ron Chandy
7 posts in this topic
Latest reply from Ron Chandy

Ron Chandy

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Hello everyone,

I have installed Trellis Help desk. Though Trellis help desk looks good. I feel to set it up one has to really work hard. Or pay for support. No email pipeing is working. no POP3 is working lot of bugs. The replys have a lot of line gaps and the text is not WYSIWYG as you see in TinyMCE.
The reply that goes to a customer is not at all formated. Looks most unprofessional.

Has any one any suggestions.

Posted 2 years ago #
Ryan

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Customer Experience Lead

Hi Ron,

If you would like to report a bug you can do so here: http://trac.assembla.com/trellisdesk/newticket

As for your formatting issues I don't understand - WYSIWYG works fine, it might be your browser or server / configuration you have setup. Clients don't have access to the WYSIWYG editor on the front end we are hoping to fix this in TD V2. The admin side has access to the WYSIWYG.

If you could please attach a screenshot for reference we might be able to resolve the problem. Thanks.

Posted 2 years ago #
Ron Chandy

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Member

Thanks Ryan
I have attached a screen shot. There is lots more which I may not be able to give as screen shot. But It explains
Ron

Posted 2 years ago #
Ron Chandy

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Member

Ryan

I am sorry the system does not take attachments. I tried a lot. .jpg .png. gif etc

Ron

Posted 2 years ago #
metaloop

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Member

Ron, can you post a link to an image hosted on your server?

Posted 2 years ago #
Ron Chandy

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Member

Okay I am trying again to upload a screen shot

Posted 2 years ago #
Ron Chandy

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Member

Okay that failed. But please go to this link and see http://teramedi.com/trellis.jpg

Posted 2 years ago #

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