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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Submit ticket on members behalf.

 
  • Started 2 years ago by tomt
  • 2 posts in this topic
  • Latest reply from ajayanty
  1. User has not uploaded an avatar

    tomt

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    Member

    Is it possible for a staff member to submit a ticket on behalf of a member. ??

    This would allow support staff to enter a new ticket, but have the replies go to the customer..
    Thanks :)

    Posted 2 years ago #
  2. User has not uploaded an avatar

    ajayanty

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    Member

    Hi,
    The staff member can submit a ticket on behalf of any member as long as he has ACP permission.
    In the 'Management' section under 'Manage Control' under 'Manage Members' (Member List), we select the member 'Name' and click on 'Submit A Ticket'.

    This should do it :D
    --AJ

    Posted 2 years ago #

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