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Subject Regular Expression Don't Work

 
  • Started 2 years ago by 18millones
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    18millones

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    Hi,

    I tried the "Subject Regular Expression" for email ticket replies, but don't work (look in "ACP >> System Settings >> Email Configuration"). The default regular expression is:
    /Ticket ID #([0-9]+)/i

    The above regular expression do not think is fine, because in a typical case the e-mal reply subjects is:
    Re: Ticket [ID#0012] - Ticket Suject

    I tried this other expression and many others but don't work either:
    .*Ticket \[ID#([0-9]+)\].*

    Thanks for your replies, and excuse my english.

    Posted 2 years ago #

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