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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Subject Regular Expression Don't Work

  • Started 8 years ago by aamaomao
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    I tried the "Subject Regular Expression" for email ticket replies, but don't work (look in "ACP >> System Settings >> Email Configuration"). The default regular expression is:
    /Ticket ID #([0-9]+)/i

    The above regular expression do not think is fine, because in a typical case the e-mal reply subjects is:
    Re: Ticket [ID#0012] - Ticket Suject

    I tried this other expression and many others but don't work either:
    .*Ticket \[ID#([0-9]+)\].*

    Thanks for your replies, and excuse my english.

    Posted 8 years ago #

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