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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Staff together dept or group dont view ticket

 
  • Started 3 years ago by nhimcoi30889
  • 1 post in this topic
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    nhimcoi30889
    Member

    Hi everybody,
    i have a question as :
    I have 2 staff. User1 - Group 1 - Dept1
    User2 - Group 1 - Dept1
    When User1 create a ticket, only User1 can view that ticket. And User2 dont view that ticket.
    How do they can view ticket when they r together group or dept
    Tks ,

    Posted 3 years ago #

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