hello, I need to display a page the user side, or as shown in next administration because I am going to use the system for something else and have hundreds of tickets and what we need is to show a certain amount of the ticket and then to nuemero More ...
good that I translated with google, so I upload an image with what I do if someone knows how to do it and I can help ...
http://www.goldenfoxi.com/esto.jpg
ACCORD5 Company Forums » Trellis Desk » General Discussion
show paging in user side!
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Posted 2 years ago #
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Ryan
offlineCustomer Experience LeadHi Kapanga,
So you want to be able to display more tickets per page? I can take a look in the source files and see if I can give you a quick writeup on how to edit it yourself.
Posted 2 years ago # -
Hi Ryan. Thanks for your answer. I’m gonna explain to you how I’m using the system so you can understand which is the problem :
I use the system for a repair tracking that is customers could be able to track the repair status of articles via internet, so then tickets are reports of those repairs . What happens is that some customers have more than 200 repairs so I have to generate 200 tickets, and must show only 10 per page, that means that I need to compile 20 pages of 10 tickets each, showing at the bottompage the links 1-2-3-4-5-6-7-8-9-10… this is made automatically in the administrator side but not in the user side. The image shows what I need to obtain.
Otherwise, I need to create a Searcher , for if a customer reaches 300 tickets and needed to track one of them in the user side , would have to look into each and every page, so I ask you if is any form to place a filter or searcher as the system has in the administrator side????
I think that the searcher would be a good idea for future versions cause there are customer support services that generates thousands of tickets a day and its customers make hundreds of inquiries …..
I’ll be very gratefull if you could help me just to make the paging as seen on image http://www.goldenfoxi.com/esto.jpg:-)
Posted 2 years ago # -
Ryan
offlineCustomer Experience LeadHi kapanga,
I understand your request now. I'm going to file a bug report so that we have a footer number navigation available on the client side in addition to the admin side. Also I think for V2 we are including search functionality by default, in the meantime I will look to compile on a tutorial on how to add this in the meantime. Thank you for your patience I will get back to you.
Posted 2 years ago # -
Thanks for posting, kapanga. I'm sure many other users will benefit from your suggestion.
Posted 2 years ago #
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