I believe someone had asked about this but got no reply...
In the main HelpDesk page, the member is shown the last 8 tickets, regardless of their status.
I found it more suitable to show only non-closed tickets.
Here is the MOD:
File: \sources\portal.php
Function : auto_run
Line 71:
Original:
'where' => array( 'mid', '=', $this->ifthd->member['id'] ),
Change to:
'where' => array( array( 'mid', '=', $this->ifthd->member['id'] ), array( 'status', 'in', array( '(',1,2,4,5,')' ), 'and' ) ),
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You can change the values in the array to show different status in case you want to exclude (or include ) other ones.
If anyone finds an error or a better way of doing this, please let us all know.
Regards,
Andres