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Rich-text for non staff and uploads for guests and integration

 
  • Started 1 year ago by loftx
  • 4 posts in this topic
  • Latest reply from DJ
  1. User has not uploaded an avatar

    loftx

    offline
    Member

    Hi there,

    I'm just evaluating Trellis Desk for our support system and have a few quick questions.

    1. It doesn't seem possible to add rich-text editing support for non staff users (guests and members) - is this functionality that could be added through paid support?

    2. As a guest I couldn't seem to upload files with my ticket? Is this not possible or have I just missed the feature? If it's not possible could it be added through paid support?

    3. I would be looking to integrate Trellis Desk with our existing site, specifically to post guest tickets though our existing application specifically the posting of guest tickets via php and paypal integration on submission of a ticket. I'm happy to alert the source, but wondered if there was any API or plugin integration options? Also would you be able to offer advice on this through paid support.

    Cheers,

    Tom

    Posted 1 year ago #
  2. DJ

    DJ

    offline
    Project Lead, Trellis Desk

    Hello Tom,

    You seem to have read our minds for features coming in future releases. :P The answer to all three of your questions is that these features are coming in Trellis Desk 2.0. In regards to adding this functionality in the current release of Trellis Desk, you're support plan would not cover the modifications, unfortunately. While do we provide support for minor modifications, these require a lot more work and overhaul in the Trellis Desk 1.0 system.

    If you can hang tight, Trellis Desk 2.0 is on its way. Keep an eye on our blog and @Trellis Desk.

    Posted 1 year ago #
  3. User has not uploaded an avatar

    loftx

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    Member

    Hi DJ,

    Thanks for responding. Though I don't need helpdesk functionality immediately, I will need it within a couple of months. Do you have a rough idea when version 2 will be released?

    Cheers,

    Tom

    Posted 1 year ago #
  4. DJ

    DJ

    offline
    Project Lead, Trellis Desk

    We aren't announcing any sort of ETA, etc. You'll just have to use your best judgment. You can always take a look at the tickets in the Trac. Alpha 2 should be released soon. From Alpha 2, you can sort of get a feeling for how completed TD2 is.

    Posted 1 year ago #

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