I just installed Trellis Desk 1.0.4, and I am trying to get email piping to work, but all of my test emails have bounced. As far as I can tell, I have followed the instructions listed here:
For example, I did create both a real support email account and a forwarder. Here is the error message from the bounced emails, and then my attempts to resolve them:
Warning: require_once(Mail/mimeDecode.php): failed to open stream: No such file or directory in /path/to/trellisdesk/includes/class_mailparse.php on line 30
Fatal error: require_once: Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /path/to/trellisdesk/includes/class_mailparse.php on line 30
ATTEMPT # 1
I know about PEAR packages, so I installed the following ones from within cPanel:
* Mail_Mime 1.8.0
* Mail_mimeDecode 1.5.1
ATTEMPT # 2
cPanel displays the path to the installed PEAR packages, and after searching my website host's support knowledgebase, I learned that you can create a .htaccess file with the following entry:
php_value include_path "/path/to/php"
I created the .htaccess file in /path/to/trellisdesk/sources, because that's where pipe.php is located.
Still no luck. Do I need to put the .htaccess file somewhere else?