Hi all,
I've been using Trellis Desk for almost a year now and have been very satisfied with the system so far. I just have one small problem which is causing issues, I believe it has been raised elsewhere on this forum, but I couldn't find it in the search.
I'm looking for a way to restrict a staff member to only tickets which have been assigned to them rather than all tickets in their department. Ideally, a staff member would initially not be able to see any tickets in their department, but if a ticket was assigned to them they'd be emailed a notification to inform them of this and it would be visible to them in their ticket management area.
Currently it seems the only way to do this is to create a new department and group for each staff member and add a staff member's tickets to this department, but if anyone has an easier method of doing this or a modification to provide this functionality it would be great.
If not, I'd be happy to pay a reasonable sum for anyone willing to develop this modification.
Thanks,
Tom