• Forum Home
• Register
• Login

• Search
• Member List
• ACCORD5.com

ACCORD5 Company Forums » Trellis Desk » General Discussion

1. 

   tduffey
   

   offline

   Member

   Hi,

   Just installed Trellis 1.0.4 and I must be doing something stupid because none of my Staff users are receiving notifications nor are tickets being auto assigned to the Staff user selected in my Department.

   First I created two members, added them to the existing "Staff" group and enabled notifications for new tickets, new tickets in my department and new replies in my department. Next I created a new Department named "Technical Support" and assigned one of these Staff users as the auto assign. The "Staff" group is selected in the group permissions for this department. Finally, I enabled POP3 for that department.

   Unfortunately, when I submit a new ticket to this department via email it does not get auto assigned to the user I selected nor do any of the Staff users receive email notifications. Only my admin user receives the notifications.

   Any ideas?

   Tom

   Posted 1 year ago #
2. 

   tduffey
   

   offline

   Member

   Turns out this is due to the pop3.php script for Google Mail available from the wiki not working with the latest 1.0.4 release: http://docs.accord5.com/Email_Piping_with_Google_Apps

   Use the attached patch against the original pop3.php file in the 1.0.4 release instead.

   Posted 1 year ago #
3. 

   tduffey
   

   offline

   Member

   So the forum won't let me upload an attachment. Here's the patch:

   
--- pop3.php.orig 2010-08-21 13:23:25.000000000 -0500
+++ pop3.php 2010-08-21 13:23:50.000000000 -0500
@@ -15,7 +15,7 @@
| @ Version Num: 10440094
| @ Build: 0094
#======================================================
-| | Email Pipe :: Sources
+| | Email Pipe :: Sources for Google Apps / Gmail
#======================================================
*/

   @@ -81,7 +81,7 @@
{
if ( $d['email_pop3'] )
{
- if ( $mbox = imap_open( "{". $d['pop3_host'] .":110/pop3/notls}INBOX", $d['pop3_user'], $d['pop3_pass'] ) )
+ if ( $mbox = imap_open( "{". $d['pop3_host'] .":995/pop3/ssl/novalidate-cert/notls}INBOX", $d['pop3_user'], $d['pop3_pass'] ) )
{
$MC = imap_check($mbox);


   Posted 1 year ago #
4. 

   darkmoon
   

   offline

   Member

   I'm setting up the pop3 for gmail, tried the one on docs, but not work, tried your code and having the following errors from the cron job

   <b>Warning</b>: require_once(Mail/mimeDecode.php) [function.require-once]: failed to open stream: No such file or directory in <b>/home/user/public_html/support/includes/class_mailparse.php</b> on line <b>30</b>

   <b>Fatal error</b>: require_once() [function.require]: Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in <b>/home/user/public_html/support/includes/class_mailparse.php</b> on line <b>30</b>

   I do have the Mail_mimeDecode 1.5.1 installed

   anyone ?

   Posted 1 year ago #

RSS feed for this topic

Reply to this topic

You must log in to post.

© 2011 ACCORD5