i don't seem to be getting any help from the peer-to-peer forums, i know this is not your guys fault, but i was hoping that you could please help me out. Your helpdesk is ABSOLUTELY AMAZING!!! i would just like some help with the following that i can not figure out.
1. I cannot seem to upgrade from v1.0.1 to v1.0.2 (if posible please see my post in peer help) else i can re-post here for you.
2. What does 'hold' status mean for tickets, and how do we place a ticket that has been put on hold back into 'open' status
3. Were can i configure the helpdesk 'administrator' to email, that i put in when we first installed Trellis
4. Where or how can i change the text and layout of the email that gets sent to a member when they submit a new ticket, can this be done, i would like to include our company logo (is this legal?)
5. Im not sure why this is, but in certain areas of trellis, the whole layout and screen seems to be a link back to my helpdesk home page, some of our clients are complaining that if they by mistake click somewhere on the page, they just go back to our helpdesk home page.
Thank you in advanced for any help, i know you guys are very busy, but would really appropriate some help. This is the best ticket system by far. I ABSOLUTELY LOVE IT.