Hi all,
O.K. This seems like a very basic procedure, but I can't seem to get it: I would like to setup Trellis where a group of users can post tickets- and another group reviews and accepts these. So,
Group 1 Person -> Post a new ticket and assign to person in Group 2.
Group 2 Person -> View all tickets assigned to them; view all available tickets; select and claim ticket ownership; close ticket.
The more I try group/department/member combinations, the more confused I get and seem to get nowhere.
Any information that will point me in the right direction with this superb application will be greatly appreciated!
Thank you.