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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Member Name listed with Tickets

 
  • Started 4 years ago by kscarzafava
  • 2 posts in this topic
  • Latest reply from kscarzafava
  1. User has not uploaded an avatar

    kscarzafava
    Member

    I would like to have the member name as a column in the manage tickets screen. This way, you could sort the list and also see who the ticket is for along with the subject. Anyone have any idea's?

    KS

    Posted 4 years ago #
  2. User has not uploaded an avatar

    kscarzafava
    Member

    If anyone is interested in this, i took some time to look at the code and in the ad_tickets.php file, if you want this functionality you can change the following line in the add ticket procedure as follows:

    it's found in the $db_array = array ( ...... statement.

    From:
    'subject' => $this->ifthd->input['subject'],

    To:
    'subject' => $mem['name'] . " - " . $this->ifthd->input['subject'],

    Posted 4 years ago #

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