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Manage Custom Department Fields

Started 1 year ago by yae
3 posts in this topic
Latest reply from loftx

yae

offline
Member

Hi

I've added new Custom Department Fields. But how I can do it they only filled for admin or staff? I dont want that user writes these fields.

Posted 1 year ago #
Brendt_W

offline
Member

Hi there.
you have to have members, the membsr must belong to a group, then the group must belong
to a department. once you have that setup, you assign your custom department field to
the department you want it to display on.
eg. Members = Joe Soap
Jane Doe
Groups = Administrator
staff
members
Departments = Bugs
support
then you would assign a custom department to a group, then who ever is in that group
will see the department

eg. if Joe Soap belongs to the 'staff' group and you only want him to see the department 'support'
you assign the custom department to 'support'

i hope this makes sense for you.
hope this helps you.

Posted 1 year ago #
loftx

offline
Member

Hi there,

I'm having the same problem, and I don't quite understand your explanation Brent.

What I want is for a field within a single department to be visible (and editable) to administrators responding to tickets but not to members or guest submitting the tickets.

E.g. I would like a "paid" where I can store whether the work carried out in a particular ticket has been paid for. Users would submit their ticket and this field would not be visible and the ticket would appear to administrators as unpaid. Administrators should then be able to check the ticket off against our payments system and mark the ticket as paid if required.

This doesn't seem possible based on your explanation, as the ticket is only submitted to a single department, but please correct me if I'm wrong here.

Thanks,

Tom

Posted 1 year ago #

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