keep getting sent back to login screen « ACCORD5 Company Forums

keep getting sent back to login screen

lacy

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Member

can someone help?
anything to do with ticket control... ie: clicking to view a ticket or trying to submit a reply etc gets me sent back to the login screen with this message:

You must login before accessing the ACP.

Please go back and try again. If the problem persists, please contact an administrator.

I am unable to answer any of my tickets.

any help would be appreciated.

Thx

Posted 2 years ago #
Bram77

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Member

Your cookie domain is incorrect. Change it to 'yourdomain.com' and delete the related cookies in your browser(s).

Posted 2 years ago #
alphadak

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Member

FIXED IT! Ok. I'm going to try and cross post this to all posts that had this issue!

In the config.php file, there is a value for acp_session_timeout. It was, by default, set to 3.

I changed this to match the value in my system settings, which was 120. Immediately, IE Started working correctly!

Good luck everyone!

Posted 6 months ago #
KAOSFORGE

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Member

Same as before, please dont push old threads

Posted 6 months ago #

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