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Issue Tracking built in

  • Started 8 years ago by Brendt_W
  • 2 posts in this topic
  • Latest reply from DJ
  1. Brendt_W


    Hi There.
    Not sure if this topic has already been posted, but it would be nice to incorporate
    'Issue/bug tracking' with the help desk. for instance there could be more than one ticket
    that relates to one issue. it would be great to be able to track the issue from beginning to
    end from within Trellis itself rather than have to different systems.

    for example, 3 different clients report issue/bug through a ticket, our staff members create a new 'Issue/bug' (or what ever the correct terminology is used for issue tracking) inside of Trellis and then assign all 3 tickets
    to that 'issue/bug'. then we can track and resolve the 'issue/bug' once the 'issue/bug' has been resolved we can close the 'issue/bug' and trellis automatically sends and email with the status of the issue to all 3 clients.
    Maybe the system could also send an email to the administrator or staff member who opened the 'issue/bug' that the issue is outstanding, if it has not been dealt with in X amount of hours/days/weeks/months etc.

    would this be possible, or is there any compatible system that would work with Trellis Desk? would be nice though if it were all in one.

    Thank you in advanced.

    Posted 8 years ago #
  2. DJ

    Project Lead, Trellis Desk

    This probably won't make it into Trellis Desk as built-in, but it is definitely a possibilities for an addon. I'll keep this in consideration. If we do build it as an addon, you probably won't see it for some time after 2.0 is released as final.

    Posted 8 years ago #

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