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ACCORD5 Company Forums » Pre-Sales Questions

Integrating with ERP

 
  • Started 8 years ago by ngole
  • 2 posts in this topic
  • Latest reply from DJ
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    ngole
    Member

    Hi there, we are a IT service provider based out of Melbourne, Australia. We use Pronto as an ERP package (www.pronto.com.au) which has a service delivery module we use for our job/call logging. I am now looking at implementing ITIL in the company and establishing a service desk. I therefore have a few questions
    - Is the software absolutely free?
    - The ERP backend has SQL databases - do you provide customisation/support/API to link to these databases to read/write information?
    - The service desk ticketing will need to integrate into the ERP service calls.
    - Does your software support all ITIL processes?

    Cheers
    Nick

    Posted 8 years ago #
  2. DJ

    DJ
    Project Lead, Trellis Desk

    Hello Nick,

    - Yup, absolutely free as long as the copyright remains intact.
    - Unfortunately, not in Trellis Desk 1.0. However this is coming in future releases.
    - Honestly, I am not that familiar with ITIL. However, we are working towards officially supporting these types of concepts / practices. But right now I don't have enough information to give you an answer. Sorry.

    Posted 8 years ago #

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