Hi there, we are a IT service provider based out of Melbourne, Australia. We use Pronto as an ERP package (www.pronto.com.au) which has a service delivery module we use for our job/call logging. I am now looking at implementing ITIL in the company and establishing a service desk. I therefore have a few questions
- Is the software absolutely free?
- The ERP backend has SQL databases - do you provide customisation/support/API to link to these databases to read/write information?
- The service desk ticketing will need to integrate into the ERP service calls.
- Does your software support all ITIL processes?