How enable upload « ACCORD5 Company Forums

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How enable upload

Started 2 years ago by renzo
11 posts in this topic
Latest reply from dalter

renzo

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Excuse me but how is possible enable upload function for attach a file to the help reguest?
I have set right the upload dir and path but this function do not appare on ticket page...
Can anywone help me?
Best regards
Renzo

Posted 2 years ago #
macmillaninc

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You have to enable the feature on each individual group. Management>Member Control>Manage Groups (then Edit the Group to enable).

Posted 2 years ago #
renzo

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Thanks for answer but i have already actived for all the groups relative option but the possibility to upload do not appare.
Best regards
Renzo

Posted 2 years ago #
macmillaninc

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Go to Admin>Tool & Maintenance>Maintenance>Rebuild Functions and then clear all the Caches by clicking on each of them.

Posted 2 years ago #
renzo

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Thanks.
I have done all that you write but is the same:
in attach my reply snapshot adminside.
Ciao
Renzo

Posted 2 years ago #
renzo

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excuse but the attach was missing...

Posted 2 years ago #
renzo

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Againg missing...
pardon...

Posted 2 years ago #
renzo

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I don't know why a simple jpg do not attach to post....
The image is at
http://gisi.unile.it/foto1.jpg

Posted 2 years ago #
macmillaninc

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Are you trying to attach a file to REPLY to a ticket or Allow a member to upload a file with a new ticket?

Posted 2 years ago #
billwill

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I have run down the list of fixes, and guests cannot attach files.

1. I allowed attachments in Group, Tickets, and Department
2. I cleared the all caches.

There is still no attachment option for guests.

Where else can I look to make this happen?

Posted 1 year ago #
dalter

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Hey billwill,

I found the answer to your question in another topic:
http://forums.accord5.com/topic/ticket-notification-with-attachments

Basically, the option to allow for Guest attachments in the ACP interface is not offered due to security concerns. You can, however, modify this value in the SQL database by opening the "groups" table and modifying the "guests" row (ID 2) setting "g_ticket_attach" to 1 instead of 0.

I think you'll also need to rebuild the functions as stated by macmillianinc above after modifying the database:

"Go to Admin>Tool & Maintenance>Maintenance>Rebuild Functions and then clear all the Caches by clicking on each of them."

It seemed to work for me. I'm still testing though...

-David

Posted 2 months ago #

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