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ACCORD5 Company Forums » Trellis Desk » General Discussion

how can user reopen ticket

 
  • Started 1 year ago by bakapants
  • 1 post in this topic
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    bakapants

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    If a user closes a ticket how can a user then reopen the ticket, I cannot see this option in the end users interface in 'Ticket History > [Click on the ticket]' ?

    I have made sure the 'Can Reopen Own Tickets' in the department is also checked.

    thanks

    Posted 1 year ago #

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