I played around with the demo for a few minutes to familiarize myself with Trellis, and I must say I am impressed. I do have a few questions regarding general functionality of the product however;
Can i manage all tickets related to, what would be in my case, a single client? For example, lets say I provide data hosting services, and need to have on-hand in notes what hardware my client has installed, where it is installed, contact information for the client, and a history of prior incidents with this client? If so, how many clients can i support?
What is the best way for clients to view the status of their ticket? Ideally I'd like them to get real-time updates regarding the work that has been done to resolve their problems. Is there a way to export any of this information to my website?
Can clients create help-requests on their own easily? How does this work?
Thanks for any help,