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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

1. 

   lownoma925
   

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   I've got multiple people that needs alerts per department.... is there any way I can change something to force an alert to several e-mail address?

   Posted 1 year ago #
2. 

   hkuespert
   

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   If you have all users members of the certain department, say.. "staff" for example, just make sure you have the notifications checked for new tickets in their department.

   Posted 1 year ago #
3. 

   lownoma925
   

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   I'm confused, I can't find a specific area to assign a group to a department - only a dropdown that has the individual staff members. Perhaps I'm looking in the incorrect place?

   Posted 1 year ago #
4. 

   hkuespert
   

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   You are looking at auto assign, yet the notifications you want don't depend on the auto assign. They depend on whether or not a ticket has come into a specific Group and if that user in that group has email notifications turned on.

   Example:

   First Create a Department for your specific tickets... for example "Building 1"

   Next Create a Group Called 'Building 1 Support'.
   -Be sure to assign default permissions to the specific departments you wish them to have access to (Building 1).
   -Also be sure the "ACP Access" is set to 'yes'.

   Last, assign a member to the Group (Building 1 Support)
   -Make sure they member is set to receive notifications (Their Departments only)

   Now when a ticket is created in the "Building 1" Department a notification will be sent to any user within the 'Building 1 Support' group. That is assuming you have check marked the notification box within their profile.

   Let me know if you have any trouble.

   Posted 1 year ago #
5. 

   lownoma925
   

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   hmm, I've tried the above steps, still no luck with alerts

   Posted 1 year ago #
6. 

   hkuespert
   

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   Is there anyway I could see your setup? Possibly through IM or some sort?

   Posted 1 year ago #
7. 

   lownoma925
   

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   Sure, next time you're on - send me an IM via AIM, SN: tomdayrestore.

   Posted 1 year ago #

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