ACCORD5
Add a reply

ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Escallation

 
  • Started 10 months ago by tenshib
  • 2 posts in this topic
  • Latest reply from emarcos01
  1. User has not uploaded an avatar

    tenshib

    offline
    Member

    Hello, Thank you for looking at our question. We would like to create a department or group that:
    1. is the escallation group
    2. is not visable to customers
    We can create the escallation or at least email escallation, but the department is visable to customers. The developers aren't the right people to answer customer questions. Any ideas?
    Thank you! Jessica

    Posted 10 months ago #
  2. emarcos01

    emarcos01

    offline
    Member

    tenshib,
    Check Group Permissions under Manage Departments for your developer department.
    Select only the groups that have permission to create tickets in this department.
    Best regards

    Posted 10 months ago #

RSS feed for this topic

Reply to this topic

You must log in to post.