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ACCORD5 Company Forums » Pre-Sales Questions

end user reopen ticket

  • Started 8 years ago by bakapants
  • 2 posts in this topic
  • Latest reply from DJ
  1. User has not uploaded an avatar


    I have reposted this as I am looking at purchasing copyright removal but need some questions answered beforehand to ensure it does (or can do with some modification) what I need.

    If a user closes a ticket how can a user then reopen the ticket, I cannot see this option in the end users interface in 'Ticket History > [Click on the ticket]' ?

    I have made sure the 'Can Reopen Own Tickets' in the department is also checked.


    Posted 8 years ago #
  2. DJ

    Project Lead, Trellis Desk


    Honestly, that feature setting slipped in a little early and hasn't been completely implemented. It will be removed in our next release and available in v2.0. My apologizes.

    Posted 8 years ago #

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