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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Emails

 
  • Started 2 years ago by allawrence
  • 7 posts in this topic
  • Latest reply from allawrence
  1. User has not uploaded an avatar

    allawrence

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    When a ticket it posted an Email is set to the user and to the admin.

    The Emails I am receiving contain links that are not clickable... did I miss a setting to send Emails as HTML?

    Thanks

    Al

    Posted 2 years ago #
  2. User has not uploaded an avatar

    allawrence

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    bump

    Posted 2 years ago #
  3. User has not uploaded an avatar

    wgmx

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    The clickable links works for me in text-emails, in html-mails dont work. Try configure only sending text-mails.

    Posted 2 years ago #
  4. User has not uploaded an avatar

    allawrence

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    Thanks for the reply...
    Where do I make the change to send only TEXT Email?

    Posted 2 years ago #
  5. User has not uploaded an avatar

    Toups

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    The change for email to be in html/text is specified by each user... to change go to a user account -> under Email Preferences.. Email Type, change to Plain Text

    Posted 2 years ago #
  6. User has not uploaded an avatar

    allawrence

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    Since ALL HTML Emails to ALL members is not making links clickable, the suggestion by WGMX was to send as TEXT (he indicates that it works in TEXT but not in HTML).

    I am trying to find out how to force ALL Emails sent by TRELLIS be in TEXT format.

    Having to go into every user and change their Email format is really a non-starter...

    Posted 2 years ago #
  7. User has not uploaded an avatar

    allawrence

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    Anyone have a resolution they can share?

    Posted 2 years ago #

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