I've got a number of departments and 20 staff who work accross different departments.
My problem is that I only want staff to receive email notifications for their own departments.
I do however want them to recieve notifications not only of new tickets in their deprtments but also replies.
If i've understood this right, then to limit what departments they receive email notifications for I need to create a group with permissions for those departments and then assign the staff member to that group. But by doing this I lose the ability to send them notifications of replies.
The only way to send them notification of replies seems to be to make them a member of the default "staff" group, but then i can't limit what departments they get notifications for.
Have I understood this correctly, or am I missing something????