Email ticket link « ACCORD5 Company Forums

Email ticket link

ivan

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Member

Hi to everybody.

We have a problem in the email that Trellis send when a user make a ticket. In this email the link to the ticket details was wrong.. for example: http://mydomail.es/support/index..php?act=tickets&code=view&id=5
Note that "index" have two dots.

I think that the php code have an error, but i dont found the file.

Help please. Regards

Posted 1 year ago #
muzzamil

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Member

which version you are using?

Posted 1 year ago #
ivan

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Member

Hi, the version is 104 Final with the spanish language pack.

Best regards.

Posted 1 year ago #
Julie

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Member

Same here...anyone?

Posted 1 year ago #
Julie

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Member

Well, I was able to fix mine....in my case the problem was that I had started translating to my language in the backend (admin)...before I got to the end of it I found a language pack so I installed it and made it default.

I realized that the text that was coming in my email was the one I translated and not the one in the language pack....so I deleted the English version which I was translating....and that's it....working fine now.

Hope that helps you too...

Cheers.

Posted 1 year ago #

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