Hi,
I have been trying to set up email piping for about a week now and can't get it to work. I have tried many different things as well as contacting Host Gator support and still every time I send a test email to the designated address: info@fulfillinghappiness.com, I check my trellis desk and there's no tickets there.
According to Host Gator, the problem is the following:
It looks like your trellis software is trying to use relative PATHs:
[root@gator1219 ~]# sudo -u aleksinp php /home/aleksinp/public_html/tickets/sources/pipe.php
PHP Warning: require_once(../includes/ifthd.php): failed to open stream: No such file or directory in /home/aleksinp/public_html/tickets/sources/pipe.php on line 65
Warning: require_once(../includes/ifthd.php): failed to open stream: No such file or directory in /home/aleksinp/public_html/tickets/sources/pipe.php on line 65
PHP Fatal error: require_once(): Failed opening required '../includes/ifthd.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/aleksinp/public_html/tickets/sources/pipe.php on line 65
Fatal error: require_once(): Failed opening required '../includes/ifthd.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/aleksinp/public_html/tickets/sources/pipe.php on line 65
This will not work unless the environment that the email is sent from is setup properly. I would recommend using the full PATH for these includes so that the php script works no matter what your working directory happens to be. Please let us know if you have any other questions.
I replied and said that I was confused by the response and asked if they could make the recommended changes, but they say it is beyond their scope.
Is anyone able to shed any light on this? I would normally go in and try to figure this out for myself, but as I said I've tried many things already and given that I am very close to launching my membership site I really would appreciate some help on this issue!
Thank you
Aleks
