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ACCORD5 Company Forums » Trellis Desk » General Discussion

1. 

   Javier de los Santos
   

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   Member

   One cuestion
   I have 4 departments created, in each department i have one person assigned whit the email of the person, that person usser are assigned like staff but whe some user asigned like member send one ticket all person asigned like staff recived a email notification the new ticket created in your department

   How can i do , for receive only the email notification of the ticket created only in my asigned department?

   I need be asigned like a staff person or another?

   thanks for your help

   Posted 2 years ago #
2. 

   Javier de los Santos
   

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   Member

   Some Body can help me? by messenger or some thing

   thanks

   Posted 2 years ago #
3. 

   Ryan
   

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   Customer Experience Lead

   Hi Javier,

   You can edit an individual staff member and change the e-mail permissions from there. Please see the attached screenshot for reference.

   

   http://docs.accord5.com/Adding_a_New_Member_Account#Notifications_For

   Posted 2 years ago #
4. 

   Javier de los Santos
   

   offline

   Member

   Hello Ryan thanks for help

   I do that ,I assign the e mail adress for each user, but I need assign that users like staff for they can recieve an e mail notification when some user create a ticket,
   I create 4 departaments , in each departament I have assigned one user like a staff
   the problem than I have is ,, when some user create a ticket in a especific departament, all users assigned like a staff recive an email notification in they emails
   I need than just the user asigned to that department receives email notification of new ticket created in your departament
   Thank again for your help Ryan

   Posted 2 years ago #
5. 

   ajayanty
   

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   Member

   In that case create different groups and place the required departments in that group, so in your case four groups with four departments respectively.
   Then in that case only concerned staff with that group with get emails.
   --AJ

   Posted 2 years ago #
6. 

   Javier de los Santos
   

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   Member

   I do that but dont work

   Posted 2 years ago #
7. 

   vivek461
   

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   Member

   I'm facing the same problem but no help available so far ...:(

   Posted 2 years ago #
8. 

   Javier de los Santos
   

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   Member

   vivek i resolve that problem , you can add me to msn and i will help you

   javier.delossantos@hotmail.com

   Posted 2 years ago #

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