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ACCORD5 Company Forums » Pre-Sales Questions

1. 

   elektronen
   

   offline

   Member

   Hello,

   I can see that different POP3 account can be used for fetching the support tickets, but I would also like to have different replay emails for the outcomming replays, depending on the departments.

   CAn it be done?

   Posted 2 years ago #
2. 

   elektronen
   

   offline

   Member

   Also it seems like unregistered users can't submit a ticket. Is that right?

   I read something here on the forums that it will come in 2.0. What is the status? Is the beta out and can be tested?

   Posted 2 years ago #
3. 

   DJ
   

   offline

   Project Lead, Trellis Desk

   A testing / preview release of TD 2.0 will be out by the end of the year.

   Guest tickets are supported in both Trellis Desk 1 (current) and TD2.

   If you have POP3 / email piping setup on a department, email notifications for that department will be sent out under the incoming email address for that specific department, and not the global outgoing email address. I hope that answered your question.

   Posted 2 years ago #
4. 

   elektronen
   

   offline

   Member

   Looking forward to the testing release of 2.0! Thanks.

   Posted 2 years ago #

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