Hi, I'm from Brazil and my english isn't good, but I will try write my problem with my best.
I instaled the Trellis Desk a 3 days ago and my first feel was wonderful! For me the software is the best. Your interface is realy the best!!!
So, my problem is that I don't know way will the management of the tickets with many attendants of my team working together and at the same time.
1 - Any one of the my staff can reply the ticket and in equal time! I can reply the ticket of the other member of the my staff, form the consumer, at the same time that him and with a different response. It is terrible!!!
2 - Any one of the my staff can edit the title of the ticket did write by user/customer
3 - Any one of the my staff can delete or edit a reply of the user.
All the points are terrible for my work.
I don't understand!
I need of the:
1 - The members of my staff can view the tickets filtered by member of my time. The only can see tickets signed for him.
2 - Disable the permissions of the delete and edit of the title and comments of the all ticket for all members of my staff.
I don't if you will understand my problem, but a need so much the help!!!
Thanks and best regards for all