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Custom Email Layout

Started 1 year ago by Brendt_W
6 posts in this topic
Latest reply from raihan787

Brendt_W

offline
Member

Hi There.
i would like to know, if it is possible to have a custom 'new_ticket' with a frame
and different text colors? something like this:

Posted 1 year ago #
DJ

offline
Project Lead, Trellis Desk

Sure. You could edit your email templates (in the language file lang_email_contents.php) and insert HTML code.

Posted 1 year ago #
Brendt_W

offline
Member

Hi DJ.
Thanks for your reply.
i tried what you said, but for some reason strange things are happening, not sure
why tho. i pasted the HTML code into the lang_email_contents.php, under 'new_ticket'
in a web browser everything looks great, but when viewing the ticket (submitting test tickets)
all is not fine, i viewed it in Yahoo mail, and there are huge spaces between all the text, even afet
i formatted the HTML to use single line spacing. in Windows Live Mail, all i get is the HTML in the email
it does not get formatted. is this a problem with the email clients, or is there something i am doing wrong?

i am editing it with frontpage, Please see bellow for HTML Code:

==================HTML==========================================

<html>

<head>
<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
<meta name="ProgId" content="FrontPage.Editor.Document">
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<title>This is an automated response to advise that your ticket has been
received and is now being processed</title>
<style>

</style>
</head>

<body>

<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="1" cellpadding="0" width="600" style="width: 450.0pt; background: #DDDDDD">
<tr>
<td style="padding: 7.5pt; background: white">

Dear <#MEM_NAME#>,



This is an
automated response to advise that your ticket has been received and is now
being processed. Rest assured we will do our best to respond to your query
promptly. You will be notified when a response is made by email.
 

The details of
your ticket are shown below. 


-------------------------------------------------------------------------------------------------


Ticket ID: <#TICKET_ID#>


Subject: <#SUBJECT#>


Department: <#DEPARTMENT#>


Priority: <#PRIORITY#>

Date
Submitted: <#SUB_DATE#>
 

You can check
the status or reply to this ticket online at:

<#TICKET_LINK#>
 

NOTE: If you wish to send additional information regarding this
ticket, please do not send another email. Instead, reply to this email and
leaving the email subject unedited with the Ticket ID# in the subject at
all times to ensure that we will receive your responses. Failure to comply
could result in a delay in responding to your query.
 

*
Management Escalation
In an effort to improve our level of support, we have designed a
management escalation program to address problems that have not been
resolved to your satisfaction. If you believe your ticket was not resolved
correctly or within our general response time, please email support at

support@papyrussoftware.co.za quoting the ticket ID#.
 

Thank you,
Papyrus Services Helpdesk Team</td>
</tr>
</table>
</div>
<div class="MsoNormal" align="center" style="text-align:center">

<hr size="2" width="50%" align="center">
</div>


<![if !supportLineBreakNewLine]>
<![endif]>

</body>

</html>

=================END============================================
=================================================================

thank you for all your help thus far, you have been awesome.

Posted 1 year ago #
DJ

offline
Project Lead, Trellis Desk

Hello again,

I'm afraid I cannot offer any further support. If you wish to receive official support from ACCORD5, I will have to ask you to purchase a support plan.

Please also be aware that Trellis Desk v1 does not let you separate HTML and plaintext email content. Therefore, if you choose to use HTML code in your email content, plaintext receivers will see a bunch of unrendered HTML code. Trellis Desk v2 will have full support for outgoing HTML emails.

Posted 1 year ago #
Brendt_W

offline
Member

Hi DJ.
i totally understand. Thank you very much for all your help thus far.
your helpdesk is truly awesome, and your help is tops.

thanks again.
Brendt

Posted 1 year ago #
raihan787

offline
Member

thank u dj...i m also searching this template to edit.

Trellis.....truely awesome.......thanks.

Posted 1 year ago #

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