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ACCORD5 Company Forums » Pre-Sales Questions

Can support staff open tickets?

 
  • Started 1 year ago by jessica
  • 3 posts in this topic
  • Latest reply from DJ
  1. User has not uploaded an avatar

    jessica

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    Member

    I just took the demo for a spin, which was a great way to get a feel for the product. I'm wondering, though, if support staffers can create tickets on behalf of customers who call the support line. From what I could tell, if a support staffer created a ticket, it was "submitted by" the support staffer, and there is no way to link up that ticket with the customer it's really for. Is there a way to handle this scenario? Thanks in advance.

    Posted 1 year ago #
  2. User has not uploaded an avatar

    jessica

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    Member

    Ha, right after I posted this question, I went back to the demo and found it. If you click on a member, you can submit a ticket that way. Excellent.

    Posted 1 year ago #
  3. DJ

    DJ

    offline
    Project Lead, Trellis Desk

    Yup. We are making this feature more apparent / easier-to-find in TD2. ;)

    Posted 1 year ago #

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