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ACCORD5 Company Forums » Pre-Sales Questions

Autoresponse email

 
  • Started 2 years ago by Tangot
  • 2 posts in this topic
  • Latest reply from DJ
  1. User has not uploaded an avatar

    Tangot

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    Member

    If a customer sends and email to support@xyz.com, will Trellis generate and automatic replay at the same time a ticket is created?

    Do the support options included installation and hookup with google app email?

    Thanks,

    Alfred

    Posted 2 years ago #
  2. DJ

    DJ

    offline
    Project Lead, Trellis Desk

    If you mean an email notification as an automatic reply, then yes, Trellis Desk will send out an email notification when a ticket is created. If you use POP3 for pulling emails from services like Google Apps Email, there will be a slightly delay (depending on your server and cron job configuration, the delay should only be minutes).

    And yes, a Support Plan includes basic installation and we can help you setup the system with Google Apps Email.

    Posted 2 years ago #

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