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ACCORD5 Company Forums » Trellis Desk » Peer-to-Peer Support

Automatic Blank Replies...

 
  • Started 1 year ago by danweav
  • 4 posts in this topic
  • Latest reply from hiren
  1. User has not uploaded an avatar

    danweav

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    Member

    When ever some one creates a ticket (by sending an email - set up with pop3)... the initial ticket is created without an issue... BUT then a couple of minutes later, the system AUTOMATICALLY sends a message to the user saying...

    Ticket ID #45 Reply‏...

    ==== REPLY ABOVE THIS LINE ====

    Dear Customer,

    A reply has been made to your ticket. Below are the ticket details.

    ---------------------------

    ---------------------------

    Ticket ID: 45
    Ticket Key: d383f8b7f44
    blah blah blah

    This is REALLY confusing members... they think that they've been replied too, but can't find the message. Why is the system doing this? Thanks in advance!

    Dan

    Posted 1 year ago #
  2. User has not uploaded an avatar

    samjdavis

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    I am having the same problem Dan, did you manage to get an answer to this?

    If someone posts a query at 7.42AM, they get a blank reply at 7.45AM.

    Doesn't look great.

    Posted 1 year ago #
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    random1

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    Member

    I'm having the same issue. Did either of you get it figured out? I've liked Trellis Desk so far but if I can't resolve this issue I'll have to switch to something else pretty quickly.

    Posted 8 months ago #
  4. User has not uploaded an avatar

    hiren

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    Member

    Hello I'm having the same issue,
    when anyone submit a ticket that support send him a automatic blank reply...

    can anyone figure out this ?

    Posted 8 months ago #

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