Assign Ticket to Staff Members « ACCORD5 Company Forums

Assign Ticket to Staff Members

kirwin

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Member

Please can someone assist with this.

i have set this trellis up as best as i could, and all except 1 thing is correct .

When the pop service runs, it collects the email fine, and assigns it to the department " support" .
This then in turn assigns it to the default member as per the settings .

The problem is when that user logs in it shows that he has "0" tickets, yet if you login as admin, and open the ticket, you see it is indeed assigned to that support staff member.

Am i missing something here, some sort of setting somewhere ?
How do i get those assinged tickets to showup in the staff members control panel when they login ?

Appreciate any help .
Kirwin

Posted 1 year ago #
kirwin

offline
Member

Can someone please give me some direction with this .

I am desparate for this to work .
Thanks
Kirwin

Posted 1 year ago #
droberts65

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Member

Were you able to figure this out? I am experincing the same issue.

Posted 8 months ago #
sdmeier

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Member

I think its working as designed. If I wrapping this around my head correctly...
The Home Screen that displays the Tickets are the Tickets "The User" created, not what tickets are assigned to the staff.

I agree, it should show both Tickets a User Creates (if the staff member created a ticket for themselves) as well as the Tickets that are assigned to that staff.

Posted 7 months ago #

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