ACCORD5 Company Forums: Recent Topics

ACCORD5 Company Forums: Recent Topics http://forums.accord5.com/ Official discussion boards for ACCORD5 en Sat, 04 Feb 2012 02:44:52 +0000 lynbor on "Ticket Reply Notification" http://forums.accord5.com/topic/ticket-reply-notification#post-5425 Fri, 03 Feb 2012 15:31:46 +0000 lynbor 5425@http://forums.accord5.com/ I'm having trouble understanding and making work the email notification. When a person registers and verifies their email they become a user with member status. If they then submit a ticket they get an email copy of the ticket they submitted. However, when staff or admin posts a reply to the ticket the member does not receive an email stating there has been a change to their ticket. How do I make that happen? txzsfj on "Search only searches initial post?" http://forums.accord5.com/topic/search-only-searches-initial-post#post-5424 Thu, 02 Feb 2012 07:32:11 +0000 txzsfj 5424@http://forums.accord5.com/ On our support site -- which is using a bone-stock (except for theme) Trellis 1.0.4 install -- admin searching seems badly broken: it only searches through the first post a user makes, not any of their follow-ups, nor through posts we make in reply. This makes it really difficult to search through old tickets, unless the user happened to mention the keyword you're trying to search on in their initial post. Is this a known limitation of Trellis, or is there something in a config file somewhere that I need to change? thanks; -rob. erron on "Email notifications to all staff on update" http://forums.accord5.com/topic/email-notifications-to-all-staff-on-update#post-5423 Mon, 30 Jan 2012 18:16:37 +0000 erron 5423@http://forums.accord5.com/ We are looking to change ticketing system and tried quite a few, we really like trellis, even more than some of the paid ticketing system out there. We will be paying for support but we had one issue with our testing, when a staff member replies to a ticket, no other staff are notified by email, our old system could do this and is a requirement for our new one. Is this possible? Gateos on "TrellisDesk Launch" http://forums.accord5.com/topic/trellisdesk-launch#post-5422 Sun, 29 Jan 2012 23:53:41 +0000 Gateos 5422@http://forums.accord5.com/ I happened to deploy TrellisDesk through Webuzo Cloud Launcher on the Amazon cloud with a large instances and enjoy the benefits of the cloud platfrom. Has anybody here worked on the cloud platfform. I am new to it and would need some help to manage trellis desk on the cloud. Hope I am at the right place. cameronw1996 on "Getting Blank Screens" http://forums.accord5.com/topic/getting-blank-screens#post-5420 Sun, 29 Jan 2012 10:08:27 +0000 cameronw1996 5420@http://forums.accord5.com/ Hello, When I had a test user, when you submit a register user you just get a blank screen from this address: <a href="http://kwicode.com/helpdesk/index.php?act=register&code=new" rel="nofollow">http://kwicode.com/helpdesk/index.php?act=register&code=new</a> and when you summit a ticket you also get a blank screen at this address: <a href="http://kwicode.com/helpdesk/index.php?act=tickets&code=submit" rel="nofollow">http://kwicode.com/helpdesk/index.php?act=tickets&code=submit</a> ** When a new user is registered it does work and same with a ticket the ticket comes through. Please can someone help me? Many Thanks Cameron cameronw1996 on "Images/logos not displaying?" http://forums.accord5.com/topic/imageslogos-not-displaying#post-5417 Sat, 28 Jan 2012 16:29:19 +0000 cameronw1996 5417@http://forums.accord5.com/ Hello, For some reason, my images/logos are not displaying? Can someone please help me? I have attached some screen shots. pc4service on "Greek for Trellis V.2.0" http://forums.accord5.com/topic/greek-for-trellis-v20#post-5310 Thu, 24 Nov 2011 06:50:36 +0000 pc4service 5310@http://forums.accord5.com/ Hello, How can I translate in Greek Trellis desk 2.0 ? sirtom on "Fatal error" http://forums.accord5.com/topic/fatal-error-1#post-5092 Mon, 06 Jun 2011 19:11:59 +0000 sirtom 5092@http://forums.accord5.com/ When submittin a ticket or adding relpy I often get There has been a fatal error with the A5 Core. -------------- Variable passed to 'update_config' is not an array. Using either Explorer 8, Firefox 4, with explorer 9 it want work at all I think. Same time the ticket or reply is saved, when you browse the tickets again. ilmarchez on "Notification to user when I update a ticket." http://forums.accord5.com/topic/notification-to-user-when-i-update-a-ticket#post-5413 Thu, 26 Jan 2012 11:03:45 +0000 ilmarchez 5413@http://forums.accord5.com/ Hi everybody, I have trellisdesk 1.0.3 final and I've noticed this: when a ticket is opened through email POP3 the guest receive a first email with the ticket details. Then, if I (admin) reply to the ticket, the user will not be notified by email of the new reply. How can I make trellis desk to send emails for new replies also for tickets opened via email/pop3? Thank you very much for your help. Stefano paco on "Piping issue" http://forums.accord5.com/topic/piping-issue#post-4907 Thu, 10 Feb 2011 00:58:53 +0000 paco 4907@http://forums.accord5.com/ Hello.. I just downloaded the aplication and installed it. First of i want to congratulate with the excellent work. :-) But i do have a question, regarding this. I have some trouble with setting up a cronjob. Question 1: First of, i would like to know what the difference is between setting up the cronjob using the pipe.php file and /or the pop3.php file. Can you clarify this for me, plz? Question 2: In both cases i get a similar error message. When i paste this in my browser to try it: <a href="http://mydomains.com/sources/pop3.php" rel="nofollow">http://mydomains.com/sources/pop3.php</a> OR <a href="http://mydomains.com/sources/pipe.php" rel="nofollow">http://mydomains.com/sources/pipe.php</a> I get the following message: #!/usr/bin/php -q Warning: require_once(Mail/mimeDecode.php) [function.require-once]: failed to open stream: No such file or directory in /www/hosting/mydomains.com/includes/class_mailparse.php on line 30 Fatal error: require_once() [function.require]: Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/share/pear:/usr/share/php') in /www/hosting/mydomains.com/includes/class_mailparse.php on line 30 I get this from this URL: <a href="http://docs.accord5.com/Email_Piping" rel="nofollow">http://docs.accord5.com/Email_Piping</a> Hoping that some one can help me. Many thanks in advance.. Cheers, Paco Pd. The V2.0 (beta) looks VERY nice.. Any idea when the first stable release will come out? QWEbie on "Email Piping class_mailparse MimeDecode.php" http://forums.accord5.com/topic/email-piping-class_mailparse-mimedecodephp#post-5410 Fri, 20 Jan 2012 19:19:57 +0000 QWEbie 5410@http://forums.accord5.com/ Hi all, 1) pipe.php have been set to 0755 Was trying to setup Email piping but came up with the following errors: <code> The following text was generated during the delivery attempt: ------ pipe to |/home/______/public_html/contact/sources/pipe.php generated by <a href="mailto:contact@________.com">contact@________.com</a> ------ Warning: require_once(Mail/mimeDecode.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/_____/public_html/contact/includes/class_mailparse.php on line 30 Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/_____/public_html/contact/includes/class_mailparse.php on line 30 </code> Does anyone know how to fix this? Does that mean that my server can't do email piping? Thanks in advance! triwav on "Do These Features Exist?" http://forums.accord5.com/topic/do-these-features-exist#post-5409 Fri, 20 Jan 2012 11:20:01 +0000 triwav 5409@http://forums.accord5.com/ So we're currently on osTicket and are looking into Trellis. I'm trying to figure out if some of the features that exist in osTicket are also in Trellis. These features are: - Ability to BCC someone about a ticket (I know there is the New Replies in My Departments but we need something that can be selected on an individual bases) - Ability to limit number of tickets for an email address (I know there is the ability to ban an email but that has to be done manually and its a permanent thing) Some additional things we were wanting as well: - Multiple attachments - Remove email parsing (right now it clears all the styling on the email coming in) - Search enhancement (would like to be able to search on multiple fields at the same time) If any of these are actually available and I'm just not understanding how to use them I'd be interested to know. Thanks. FredJones on "Install on HostGator" http://forums.accord5.com/topic/install-on-hostgator#post-5358 Thu, 15 Dec 2011 12:16:55 +0000 FredJones 5358@http://forums.accord5.com/ I have two hosts and one doesn't do piping email so I must install in HostGator. But there your code requires me to set 777 for all the writeable directories (775 fails) and that's a security risk. Can anything be done about this? I don't want an insecure site. Thank you. jonmck on "PHP 5.2.17???" http://forums.accord5.com/topic/php-5217#post-5405 Thu, 12 Jan 2012 22:24:23 +0000 jonmck 5405@http://forums.accord5.com/ I have php 5.2.17 so when I was installing, it told me I needed 5.3.0. But I just bypassed that and it let me install. Does anyone know of any major issues with me having 5.2.17 instead of 5.3.0? Thanks DJ on "Trellis Desk 2.0 Alpha 4" http://forums.accord5.com/topic/trellis-desk-20-alpha-4#post-4895 Sat, 05 Feb 2011 18:05:28 +0000 DJ 4895@http://forums.accord5.com/ Alpha 4 of Trellis Desk 2.0 is now available. Please be aware that this is an unsupported alpha release. The software is expected to have bugs and is not ready for live / production use. Please continue to use the stable <a href="http://forums.accord5.com/topic/trellis-desk-104-is-now-available">v1.0.4</a> release in your production environments. <a href="http://www.accord5.com/trellis_desk_v2_alpha_4.zip">Download Alpha 4 here</a>. <ul><li>There is currently no upgrade path from Trellis Desk 1.0 or Trellis Desk 2.0. An upgrade path will be available in future releases. Do not try accessing the Upgrade Center. It will not work.</li><li>Some areas are to-be-completed (such as Backup, Plugins, Modules, etc).</li><li>Email piping / POP3 is not yet available.</li><li>Error reports / usage statistics may be submitted to ACCORD5.</li><li>No official customer support is offered for this release.</li></ul> Some notable changes from Alpha 3 include: <ul><li>Ticket tracking system.</li><li>Initial guest ticket support (from ACP only).</li><li>Completed skin and language manager.</li></ul> This release is intended for testing and as a preview of Trellis Desk 2.0. If you have any suggestions, please submit them via the <a href="http://trac6.assembla.com/trellisdesk/">Trac</a>. For continued updates on Trellis Desk 2 development, please keep an eye on the <a href="http://five.posterous.com/">company blog</a> and <a href="http://twitter.com/TrellisDesk">Twitter account</a>. This post may be periodically updated with additional information on Alpha 4. Extremeart on "New issues, problems, topics here" http://forums.accord5.com/topic/new-issues-problems-topics-here#post-5360 Thu, 15 Dec 2011 13:08:39 +0000 Extremeart 5360@http://forums.accord5.com/ Please mention always the Trellis Desk Version you use Also mention your environment (Server, PHP Version, MySQL Version ...) and file an issue / your problem ... on <a href="https://github.com/KAOSFORGE/TrellisDesk" rel="nofollow">https://github.com/KAOSFORGE/TrellisDesk</a> hoferchr on "Max File Size" http://forums.accord5.com/topic/max-file-size#post-3822 Thu, 19 Nov 2009 22:55:42 +0000 hoferchr 3822@http://forums.accord5.com/ I think I'm missing something really basic here, but I can't figure it out. When I sign in as a regular use to Trellis Desk on our website and create a new ticket, it says that the maximum file size I can upload is only 2048 bytes...which by my calculation is a 2 KB file). I changed my "php.ini" file to increase the max file size to something like 25 MB, but that did not change the 2048 bytes that is indicated on the screen when creating a new ticket. Where can I change this setting to allow larger file sizes??? Chris Recif on "Always error on main page" http://forums.accord5.com/topic/always-error-on-main-page#post-5401 Sat, 07 Jan 2012 10:09:54 +0000 Recif 5401@http://forums.accord5.com/ Hello, I've just installe v2. Bue one the front page, whatever link I click, I have the error "you must register, if you think this message is error, please contact admin blabla..." When I click on regsiter on the right column, same page, all links give the same error page... Any idea? Thanks mfacer on "Error 500" http://forums.accord5.com/topic/error-500#post-5399 Fri, 06 Jan 2012 04:05:52 +0000 mfacer 5399@http://forums.accord5.com/ I've just installed the 1.0.4 version and ran through the installation... but I cannot get to the URL. I get an error 500 for both admin and index pages. It's a windows server - not sure if that makes a difference?? yellowlemonie on "Mass Add Users / Customise basic fields?" http://forums.accord5.com/topic/mass-add-users-customise-basic-fields#post-5398 Tue, 03 Jan 2012 07:07:23 +0000 yellowlemonie 5398@http://forums.accord5.com/ Hi everyone, I was wondering if there's a function to mass add users, like sort of from a CSV file or something? I'm hoping to add about 100 staff to the system, but it will be painful if I have to do it one by one. Also, I was wondering if it's possible to customise the basic fields - like change "Subject" to "Name" for example. Any help will be much appreciated! :) Many thanks for your time Regards, Kenny