http://forums.accord5.com/ Official discussion boards for ACCORD5 en Thu, 11 Mar 2010 23:36:38 +0000 http://forums.accord5.com/topic/install-problem#post-4119 Wed, 03 Mar 2010 02:08:43 +0000 morningshadow 4119@http://forums.accord5.com/ <p>I am running Windows 7 with IIS 7.5. I'm kinda new to php and mysql, but I have both of them installed. I am having a problem with the install. I get to where I enter in the database information, and then the page comes up with error, after some time in loading. I think everything is set up correctly with the server. I guess this is my problem?</p> <p>Module FastCgiModule<br /> Notification ExecuteRequestHandler<br /> Handler PHP_via_FastCGI<br /> Error Code 0x00000000</p> <p>It also says logon method is ANONYMOUS<br /> and Logon User is Anonymous</p> <p>The detailed error pages that IIS has is not detailed enough! As I said, I am kinda new to php and mysql, but I know asp, and all of that is still working correctly. I also have other php pages, and they work correctly, but this does not. I include this picture so we can see what's going on. Does anyone have a clue how to fix this?</p> <p><img src="http://northportcpr.org/Arrrrgg.gif"> </p> http://forums.accord5.com/topic/where-can-a-user-close-his-own-ticket#post-4187 Wed, 10 Mar 2010 04:30:11 +0000 sctickets 4187@http://forums.accord5.com/ <p>Hi all,</p> <p>I'm looking for 2 features that are apparently supported, but I am unable to find where they are located.</p> <p>The first is for a user to close his own ticket. This is enabled in Group permissions, but I have looked everywhere, but cannot see where the user can actually do this??</p> <p>The second is to set a time for tickets to auto close after some number of hours, after a reply has been submitted from an admin.</p> <p>Can someone please tell me how to find these features?</p> <p>Thanks for your help! </p> http://forums.accord5.com/topic/trellis-desk-103-is-now-available-1#post-4088 Tue, 23 Feb 2010 23:29:03 +0000 Aaron 4088@http://forums.accord5.com/ <p><strong>Trellis Desk 1.0.3 is now available</strong></p> <p>This update is recommended for all Trellis Desk users and includes several fixes that enhance the functionality and compatibility of your helpdesk.<br /> <ul><li>Improved email parsing</li><li>Improved language support</li><li>Various bug fixes</li></ul></p> <p>Trellis Desk 1.0.3 is free and can be downloaded through <a href="http://www.accord5.com/trellis/download">our website</a>. It is important that you follow our <a href="http://docs.accord5.com/Upgrading_Trellis_Desk">upgrade instructions</a> (namely, don't forget to run the upgrade wizard). </p> <p>Before you upgrade, remember that the upgrade process will overwrite any Trellis Desk source code modifications you've made (or any custom code modifications performed for you by ACCORD5). Support plan purchasers who have received custom code modifications from us should refrain from upgrading at this time -- please submit a request in our <a href="http://customer.accord5.com">customer center</a> for updated code modifications, allowing up to two weeks for this service to be completed.</p> <p>Trellis Desk 2.0 is in active development. Please keep an eye on our <a href="http://five.posterous.com">company blog</a> for updates, or follow <a href="http://twitter.com/TrellisDesk">@TrellisDesk</a> on Twitter. </p> http://forums.accord5.com/topic/can-support-staff-open-tickets#post-4142 Fri, 05 Mar 2010 11:44:15 +0000 jessica 4142@http://forums.accord5.com/ <p>I just took the demo for a spin, which was a great way to get a feel for the product. I'm wondering, though, if support staffers can create tickets on behalf of customers who call the support line. From what I could tell, if a support staffer created a ticket, it was "submitted by" the support staffer, and there is no way to link up that ticket with the customer it's really for. Is there a way to handle this scenario? Thanks in advance. </p> http://forums.accord5.com/topic/admin-is-too-buggy-for-me-back-to-maian-support-or-osticket#post-4167 Sun, 07 Mar 2010 11:11:53 +0000 profitclinic 4167@http://forums.accord5.com/ <p>Sorry guys... after three hours of trying everything, include several installs, doing everything suggested in the forums and endless frustration, the admin STILL keeps demanding log-in with every edit, every change of page. </p> <p>That's unsustainable, even in a free product.</p> <p>Unless, of course, it's a sneaky way to drive users into paid support plans. Either way, I'm gone. </p> http://forums.accord5.com/topic/new-install-and-keeps-asking-for-login#post-3350 Tue, 09 Jun 2009 20:49:12 +0000 Peter_AUS 3350@http://forums.accord5.com/ <p>I have put up a new install of the software, I login as admin, everytime I click on something in the admin, it keeps asking me to login all the time, every different selection. Any ideas. I have tried it with cookie domain as blank and with my .websitename but still happens. Strange as it works on my test site, and that has same settings, blank for cookiedomain name, and nothing else, just using basic vanilla install settings. </p> http://forums.accord5.com/topic/manage-custom-department-fields#post-4032 Wed, 10 Feb 2010 04:24:17 +0000 yae 4032@http://forums.accord5.com/ <p>Hi</p> <p>I've added new Custom Department Fields. But how I can do it they only filled for admin or staff? I dont want that user writes these fields. </p> http://forums.accord5.com/topic/submitting-a-ticket-page-cannot-be-displayed-error#post-4054 Mon, 15 Feb 2010 11:56:10 +0000 justinn 4054@http://forums.accord5.com/ <p>Whenever a user creates a ticket - they click on Submit and it takes them to a Page cannot be displayed error. Is there somewhere that the default page can be changed? We would like to point them either to a “Your ticket has been successfully submitted” or to the Intranet Home page. </p> <p>Currently the URL is: <a href="http://intranet2/trellis/index.php?act=tickets&#38;code=submit" rel="nofollow">http://intranet2/trellis/index.php?act=tickets&#38;code=submit</a> </p> <p>The request does get submitted but it is annoying for the end user and creates more tickets. </p> <p>Thanks </p> http://forums.accord5.com/topic/create-mailbox-pop3#post-4062 Thu, 18 Feb 2010 09:52:17 +0000 JohnKowal 4062@http://forums.accord5.com/ <p>Welcome,</p> <p>We've having problems with create mailbox via POP3.<br /> Where we may config: login, password, serwer pop3 to helpdesk mail ?</p> <p>John </p> http://forums.accord5.com/topic/uncheck-remember-me-checkbox#post-4078 Tue, 23 Feb 2010 05:13:47 +0000 Brendt_W 4078@http://forums.accord5.com/ <p>Hi There.<br /> Is it possible to have the 'remember me' checkbox unticked by default<br /> and let members wanting to log in manually check this?</p> <p>thank you for any help on this. </p> http://forums.accord5.com/topic/tutorial-trellis-desk#post-4115 Tue, 02 Mar 2010 08:56:54 +0000 Cubano85 4115@http://forums.accord5.com/ <p>I wonder if someone can provide a document bearing the configuration tool, for ee put it up but I have not been completely configured<br /> Sorry for my English, I am Cuban, thanks for your help </p> http://forums.accord5.com/topic/greek-language#post-4092 Wed, 24 Feb 2010 03:45:52 +0000 msaridakis 4092@http://forums.accord5.com/ <p>Hello,</p> <p>Where can I download greek language pack ? </p> http://forums.accord5.com/topic/hide-options-if-no-permission-acp#post-4141 Fri, 05 Mar 2010 06:32:43 +0000 Toups 4141@http://forums.accord5.com/ <p>Hello, I was wondering if anyone knew a way to make it so if you do not have permission to access something in the admin panel...<br /> Instead of receiving the error "Sorry, you do not have access to this area."<br /> Hide the links &#38; settings / options in the admin panel if you don't have access to use it..</p> <p>I have a member group that ONLY deals with tickets and users and has no other access to anything else on the admin cp yet they have tons of options still visible that they can try to get to and will just keep receiving the no access error.</p> <p>I'm wondering if this is possible as it would make it look a whole lot better to users that don't have access to the options, limiting them to see only what they can actually use. </p> http://forums.accord5.com/topic/pick-up-emails-via-pop3#post-4053 Mon, 15 Feb 2010 05:11:53 +0000 yaqwer 4053@http://forums.accord5.com/ <p>Is it possible to pick up emails via POP3 instead of being piped via cpanel configuration? For me it isn't possible to set up email piping, like it is explained in wiki.</p> <p>yaqwer </p> http://forums.accord5.com/topic/posting-code-into-knowledgebase-articles#post-4125 Thu, 04 Mar 2010 23:46:38 +0000 rbhavesh 4125@http://forums.accord5.com/ <p>We are testing trellisdesk and so far, absolutely loving this product. I run into a problem though. In order to educate our users on some of the things, we need to show CODE into the knowledgebase articles. For example, codes like this..</p> <p>&lt;!--&lt;div id='menuright'&gt;&lt;/div&gt;--&gt;</p> <p>But the visual editor either does not show it ,or turns it into actual HTML output. Is there a way I can post codes into knowledgebase articles? </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4018 Sun, 07 Feb 2010 23:04:37 +0000 DJ 4018@http://forums.accord5.com/ <p>Alpha 1 of our next major Trellis Desk release, version 2.0, is now available.</p> <p>Please be aware that this is an <strong>unsupported early alpha release</strong>. The software is expected to have bugs and is <strong>not ready for live / production use</strong>. Please continue to use the stable <a href="http://forums.accord5.com/topic/trellis-desk-103-now-available">v1.0.3</a> release in your production environments.</p> <p><a href="http://www.accord5.com/trellis_desk_v2_alpha_1.zip">Download Alpha 1 here</a>.</p> <p><ul><li>There is currently no upgrade path from Trellis Desk v1.0. An upgrade path will be available in future releases.</li><li>Many areas are to-be-completed (such as ACP Look &#38; Feel, Maintenance, Backup, Logs, Plugins, Modules, etc).</li><li>User registration is not available from the client-side. If you would like to create new users, please do so through the ACP.</li><li>Sub groups are not supported.</li><li>Email notifications, email piping / POP3, and attachments are not yet available.</li><li>Permissions and settings are not pre-populated.</li><li>Error reports / usage statistics may be submitted to ACCORD5.</li><li>No official customer support is offered for this release.</li></ul></p> <p>This release is intended for testing and as a preview of Trellis Desk 2.0. If you have any suggestions, please submit them via the <a href="http://trac6.assembla.com/trellisdesk/">Trac</a>.</p> <p>For continued updates on Trellis Desk 2 development, please keep an eye on the <a href="http://five.posterous.com/">company blog</a> and <a href="http://twitter.com/TrellisDesk">Twitter account</a>. This post may be periodically updated with additional information on Alpha 1. </p> http://forums.accord5.com/topic/rich-text-for-non-staff-and-uploads-for-guests-and-integration#post-4101 Sun, 28 Feb 2010 14:15:36 +0000 loftx 4101@http://forums.accord5.com/ <p>Hi there,</p> <p>I'm just evaluating Trellis Desk for our support system and have a few quick questions.</p> <p>1. It doesn't seem possible to add rich-text editing support for non staff users (guests and members) - is this functionality that could be added through paid support?</p> <p>2. As a guest I couldn't seem to upload files with my ticket? Is this not possible or have I just missed the feature? If it's not possible could it be added through paid support?</p> <p>3. I would be looking to integrate Trellis Desk with our existing site, specifically to post guest tickets though our existing application specifically the posting of guest tickets via php and paypal integration on submission of a ticket. I'm happy to alert the source, but wondered if there was any API or plugin integration options? Also would you be able to offer advice on this through paid support.</p> <p>Cheers,</p> <p>Tom </p> http://forums.accord5.com/topic/no-help-from-peer-to-peer-forums#post-4011 Fri, 05 Feb 2010 00:54:30 +0000 Brendt_W 4011@http://forums.accord5.com/ <p>Hi There.<br /> i don't seem to be getting any help from the peer-to-peer forums, i know this is not your guys fault, but i was hoping that you could please help me out. Your helpdesk is ABSOLUTELY AMAZING!!! i would just like some help with the following that i can not figure out.</p> <p>1. I cannot seem to upgrade from v1.0.1 to v1.0.2 (if posible please see my post in peer help) else i can re-post here for you.<br /> 2. What does 'hold' status mean for tickets, and how do we place a ticket that has been put on hold back into 'open' status<br /> 3. Were can i configure the helpdesk 'administrator' to email, that i put in when we first installed Trellis<br /> 4. Where or how can i change the text and layout of the email that gets sent to a member when they submit a new ticket, can this be done, i would like to include our company logo (is this legal?)<br /> 5. Im not sure why this is, but in certain areas of trellis, the whole layout and screen seems to be a link back to my helpdesk home page, some of our clients are complaining that if they by mistake click somewhere on the page, they just go back to our helpdesk home page.</p> <p>Thank you in advanced for any help, i know you guys are very busy, but would really appropriate some help. This is the best ticket system by far. I ABSOLUTELY LOVE IT. </p> http://forums.accord5.com/topic/parsing-of-emails#post-4117 Tue, 02 Mar 2010 13:54:00 +0000 frederikbove 4117@http://forums.accord5.com/ <p>If a user sends a mail to out contact adress it is pickted up by de pop3 but when he replys on a reply of us. Whole the mail is included and not only the text above ==== REPLY ABOVE THIS LINE ===. I have the settings on that he need to remove the text below. I usel gmail to pop3 from and the adjust pop3.php file </p> http://forums.accord5.com/topic/i-just-got-the-cdwhats-the-first-thing-i-should-do#post-4116 Tue, 02 Mar 2010 13:21:17 +0000 reoandbert 4116@http://forums.accord5.com/ <p>1.How can I view the video? 2.How would I open to see the the soft wear? </p>