http://forums.accord5.com/ Official discussion boards for ACCORD5 en Sat, 04 Feb 2012 04:25:12 +0000 http://forums.accord5.com/topic/trellis-desk-20-alpha-1/page/2#post-4191 Sat, 13 Mar 2010 15:22:52 +0000 DJ 4191@http://forums.accord5.com/ <p>Haha nice catch yaqwer. We should have the TD2 Alpha 2 download available later today. :) </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1/page/2#post-4190 Sat, 13 Mar 2010 11:25:17 +0000 yaqwer 4190@http://forums.accord5.com/ <p>Hello DJ! I had a look into the trac where Milestone 2.0 Alpha 2 has been completed. Where is it possible to download? Thx for TD1 and TD2!</p> <p>yaqwer </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1/page/2#post-4124 Thu, 04 Mar 2010 23:10:29 +0000 DJ 4124@http://forums.accord5.com/ <p>Watch this space: <a href="http://trac6.assembla.com/trellisdesk/wiki/T2ChangeLog" rel="nofollow">http://trac6.assembla.com/trellisdesk/wiki/T2ChangeLog</a> </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4112 Mon, 01 Mar 2010 21:34:36 +0000 DJ 4112@http://forums.accord5.com/ <p>@Dan: Good point. I'll consider that for TD2. Either way, it would only require a small modification to "skip" the first step where you select a department.</p> <p>@quietas: We don't have any sort of official list yet. Honestly, the list is so big I can't remember everything. I'll try to whip something up soon. There is always the <a href="http://trac6.assembla.com/trellisdesk/">Trac</a> you can look at, but there are many new features that have been implemented that do not appear in the Trac. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4110 Mon, 01 Mar 2010 09:23:55 +0000 quietas 4110@http://forums.accord5.com/ <p>Great job so far. It's looking good.</p> <p>I don't suppose you have a feature list you expect to be in the new version once finished? </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4108 Mon, 01 Mar 2010 08:13:51 +0000 dan.horrigan 4108@http://forums.accord5.com/ <p>DJ,</p> <p>Is there any current/future way of not requiring a department? Basically, the company I work for has about 200 users that 2 IT folk support (me included). So we have no need for Departments (right now atleast). It would be great if there were an option for a "default" department. That way, the user never sees the "Choose Department" page...it would just automatically assign it to the default department (i.e. Support).</p> <p>This is really the only thing that held us back from using TrellisDesk 1.0.3. Our users (the execs really) didn't like having the extra button clicks.</p> <p>Thanks,<br /> Dan </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4105 Mon, 01 Mar 2010 02:53:57 +0000 DJ 4105@http://forums.accord5.com/ <p>Do you have any specifics from Request Tracker? SLA is something that we definitely will work on. However, I'm not sure it will make it into the 2.0 release. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4100 Sun, 28 Feb 2010 02:03:34 +0000 jayakumark 4100@http://forums.accord5.com/ <p>This is great.. How about adding Features similar to RT from bestpractical. Dashboard with SLA Reports ? ..<br /> Installing this is breeze.. I tried more than 4 hours to install RT. Appreciate your work on this product.. With better commitments i am seeing good potential for this product. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4086 Tue, 23 Feb 2010 19:13:12 +0000 DJ 4086@http://forums.accord5.com/ <p>Yes we do, Jonathan. :) </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4085 Tue, 23 Feb 2010 12:04:16 +0000 jonathan.simpson 4085@http://forums.accord5.com/ <p>Dear DJ,</p> <p>As we use Trellis Desk extensively one thing we struggle with is reporting, we are unable to report on the time spent on a ticket during a given period of time.</p> <p>It would be great to have a action time field in each ticket reply, this would then be added to the total time of the ticket. We frequently are queried on how much support was provided in a month to a client.</p> <p>It would prove an invaluable addition to an already great product, do you envisage that this would make it into the feature set of V2?</p> <p>Kind regards,</p> <p>Jonathan Simpson </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4076 Tue, 23 Feb 2010 02:07:07 +0000 DJ 4076@http://forums.accord5.com/ <p>Hello mullo,</p> <p>What would the "Date Completed" be corresponding to? The date the ticket was closed? </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4075 Tue, 23 Feb 2010 00:48:32 +0000 mullo 4075@http://forums.accord5.com/ <p>I am really impressed with Trellis Desk Helpdesk! Thank you for designing such a beautiful coding.<br /> However, i would like to ask something..<br /> --&gt; How to add another function called "Date Completed" in the Ticket Overview page? which this function wi;;m display the date of task completion.</p> <p>Thanx!<br /> mullo </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4066 Fri, 19 Feb 2010 08:03:21 +0000 jonathan.simpson 4066@http://forums.accord5.com/ <p>csalle01 I can say that we are using Trellis Desk and coming from an extensive Service Management background it is worth using and is certainly the best free and easiest system to use - sure this isnt built on an ITIL foundation but really it how you use the system that counts.</p> <p>We are looking forward to V2 as there are a number of feature limitations that presently we are having to work around by internal process but it doesn't change the fact this is by far a great product and would vouch for this being your #1 choice. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4065 Thu, 18 Feb 2010 15:25:39 +0000 DJ 4065@http://forums.accord5.com/ <p>Sorry, we are not releasing any sort of ETA. However, you can keep track of our progress and stay in-tune with updates by watching our <a href="http://five.posterous.com/">blog</a>, <a href="http://twitter.com/TrellisDesk">twitter</a>, and <a href="http://trac6.assembla.com/trellisdesk/roadmap">Trac</a>. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4063 Thu, 18 Feb 2010 14:31:30 +0000 csalle01 4063@http://forums.accord5.com/ <p>Is there an estimate when version 2.0 will be released (At least a semi-stable beta release)? I have been given the task at my company to investigate ticket management systems and this seem to be a great option.</p> <p>csalle01 </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4038 Thu, 11 Feb 2010 02:59:49 +0000 uscher 4038@http://forums.accord5.com/ <p>Yeah, i read this. Thats why i was using v1.0.2 for testing.<br /> But enyway, we are using TD since 1 year now. We like to thank you for this really great software. And of course all the time you spend to make it up to v2.<br /> uscher </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4035 Wed, 10 Feb 2010 10:52:35 +0000 DJ 4035@http://forums.accord5.com/ <p>Hello uscher,</p> <p>As mentioned above, there is no upgrade path from Trellis Desk v1.0 to v2.0...</p> <p>"There is currently no upgrade path from Trellis Desk v1.0. An upgrade path will be available in future releases." :) </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4033 Wed, 10 Feb 2010 09:10:59 +0000 uscher 4033@http://forums.accord5.com/ <p>hi<br /> i was testing if upgrade from 1.0.2 to 2.0 Alpha is working (in my XAMPP testing enviroment ofcourse)<br /> Looks like there is an problem with upgrading.</p> <p>First I previously installed 1.0.2 properly. I create some tickets. Loggen in to ACP and so on. All working fine.</p> <p>Then i followed the steps in the upgrade guide in the dowload pack from 2.0Alpha ...keep my original config.php and so on....</p> <p>Now i point to <a href="http://mysite.com/upgrade" rel="nofollow">http://mysite.com/upgrade</a> Ok, here still all fine.</p> <p>Now i login to the upgrade center and press the upgrade button.....<br /> this shows up: <a href="http://www.screencast.com/t/ZDI5ZGQ1ZWMt" rel="nofollow">http://www.screencast.com/t/ZDI5ZGQ1ZWMt</a></p> <p>In MySql there is really no Table called "trellis.td_users". I guess this is the problem?<br /> uscher </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4028 Tue, 09 Feb 2010 12:23:32 +0000 DJ 4028@http://forums.accord5.com/ <p>Because this is an alpha release, <em>many</em> features are unavailable / missing; even features from v1. By the time v2 hits beta releases, the software will be almost feature-complete.</p> <p>Attachments unavailable in this Alpha 1 release. Multiple attachments capabilities will be available in upcoming releases.</p> <p>You will lose your modifications when upgrading, however, in Trellis Desk 2.0, you will be able to select which columns you want shown on your ticket lists. In fact, you can already do this in the ACP in Alpha 1. Just go to the My ACP Settings page.</p> <p>The In Progress status will automatically change when a ticket is being viewed, not assigned (but I still don't think it works in Alpha 1 yet). However, automatically changing the status when assigned is a good suggestion that I will consider. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4027 Tue, 09 Feb 2010 09:53:22 +0000 badgamuss 4027@http://forums.accord5.com/ <p>DJ,<br /> This is great. I can tell so far that it is going to be a great benefit for me. You did some custom modifications for me on the old version. Will they still be in tact or will they have to be done again. Mainly they were listing who the ticket was assigned to both in the admin and user ends. </p> <p>I noticed that the attachment upload fields were not there. I assume it is due to the fact of being an Alpha. Will the ticket status automatically change from open to in progress when the ticket is assigned? I does not seem to be working or I am missing something.<br /> Thanks again and keep up the good work. </p>