http://forums.accord5.com/ Official discussion boards for ACCORD5 en Sat, 04 Feb 2012 04:06:38 +0000 http://forums.accord5.com/topic/email-notifications-to-all-staff-on-update#post-5423 Mon, 30 Jan 2012 18:16:37 +0000 erron 5423@http://forums.accord5.com/ <p>We are looking to change ticketing system and tried quite a few, we really like trellis, even more than some of the paid ticketing system out there.</p> <p>We will be paying for support but we had one issue with our testing, when a staff member replies to a ticket, no other staff are notified by email, our old system could do this and is a requirement for our new one.</p> <p>Is this possible? </p> http://forums.accord5.com/topic/piping-issue#post-5412 Fri, 20 Jan 2012 20:19:54 +0000 QWEbie 5412@http://forums.accord5.com/ <p>Thanks DJ...</p> <p>I will share my own experience in making Email Piping work...</p> <p>cPanel Users (that have the ability to install PEAR Packages)</p> <p>0) Setup your department to accept Guests Email, Enable Piping etc...</p> <p>1) Make sure pipe.php is 0755 (File Manager &gt;&gt;)</p> <p>2) At your cPanel main screen, go to Software/Services &gt;&gt; PHP PEAR Packages</p> <p>2a) Take note of the following:<br /> Location of Your PHP Extension(s) and Application(s)</p> <p>------&gt; <strong>Path: /home/yoursite/php </strong></p> <p>3) Under "Find a PHP Extensions and Applications Package" Enter "mime" in the search box, click Go/Search. The package should show up, click Install<br /> 4) After it has been installed, add the Forwarders as per Accord5 documentation. Try email piping and see whether it works. If the same error happens again (which it did to me, went crazy over this)</p> <p>5) Go to File Manager, and go to trellis/includes/<br /> Choose to edit class_mailparse.php with the Code Editor</p> <p>6) Go to Line 30<br /> You should see the following:<br /> require_once('Mail/mimeDecode.php');</p> <p>change it to the following by adding your PHP Extension(s) and Application(s) path from (2a)</p> <p>require_once('<strong>/home/yoursite/php/</strong>Mail/mimeDecode.php'); (Make sure there is a " / " before Mail)</p> <p>Save the file.</p> <p>7) Try the email piping, it should work now. Mine did. </p> <p>I don't know whether its a good idea to edit Line 30, if anyone has a better solution, please do let me know. Hope this helps =) </p> http://forums.accord5.com/topic/german-language-translation#post-5396 Mon, 02 Jan 2012 14:35:42 +0000 bastelix 5396@http://forums.accord5.com/ <p>3 month ago and no one is interested to translate the language file? </p> http://forums.accord5.com/topic/support-for-trellis-desk#post-5226 Sun, 16 Oct 2011 11:27:05 +0000 KAOSFORGE 5226@http://forums.accord5.com/ <p>You could also ask me. Maybe I can help you also =) </p> http://forums.accord5.com/topic/support-for-trellis-desk#post-5206 Thu, 29 Sep 2011 17:48:19 +0000 KarenO 5206@http://forums.accord5.com/ <p>I am in need of support for Trellis Desk. Is this something you still provide (for a fee)? If not, can you suggest where I might be able to get some help? Thank you. </p> http://forums.accord5.com/topic/german-language-translation#post-5194 Sun, 18 Sep 2011 06:10:51 +0000 bastelix 5194@http://forums.accord5.com/ <p>Hello Forum-Member.</p> <p>Has someone a German translation for v2 ? I need it very fast and would also be willing to pay for it.</p> <p>Thank in advance,<br /> René </p> http://forums.accord5.com/topic/embedding-vids-in-kbase#post-5183 Sat, 10 Sep 2011 19:17:08 +0000 Scott G. 5183@http://forums.accord5.com/ <p>I'm trying to set up a knowledgebase for a client, one that allows me to embed an instructional video. I plan on using the free edition of Flowplayer, but I can't figure out how to call it from within an article. I've added a config section to the index.php file, and have an iframe embedded into the article, but it insists on playing the vid through my copy of Windows Media Player.</p> <p>I'm going to need at least two paid copies of whatever help desk software allows me to do this. You can see my test bed at:</p> <p><a href="http://agilemarketingservices.com/help/index.php?act=kb&#38;code=cat&#38;id=1" rel="nofollow">http://agilemarketingservices.com/help/index.php?act=kb&#38;code=cat&#38;id=1</a></p> <p>If anyone has a suggestion, I'd love to hear it! Thanks in advance,</p> <p>Scott G. </p> http://forums.accord5.com/topic/general-functionality-questions#post-5156 Fri, 12 Aug 2011 13:58:07 +0000 codlan92 5156@http://forums.accord5.com/ <p>I played around with the demo for a few minutes to familiarize myself with Trellis, and I must say I am impressed. I do have a few questions regarding general functionality of the product however;</p> <p>Can i manage all tickets related to, what would be in my case, a single client? For example, lets say I provide data hosting services, and need to have on-hand in notes what hardware my client has installed, where it is installed, contact information for the client, and a history of prior incidents with this client? If so, how many clients can i support?</p> <p>What is the best way for clients to view the status of their ticket? Ideally I'd like them to get real-time updates regarding the work that has been done to resolve their problems. Is there a way to export any of this information to my website?</p> <p>Can clients create help-requests on their own easily? How does this work?</p> <p>Thanks for any help,</p> <p>Charlie </p> http://forums.accord5.com/topic/sla-and-escalation-supported#post-5141 Tue, 19 Jul 2011 21:38:32 +0000 firoz 5141@http://forums.accord5.com/ <p>auto escalate is possible in trellis desk 1.0.4 ? </p> http://forums.accord5.com/topic/postgres-interoperability#post-5117 Sun, 03 Jul 2011 04:46:26 +0000 shpid3r 5117@http://forums.accord5.com/ <p>Hello!</p> <p>I am wondering if there is any way of making Trellis Desk work with PostgreSQL.<br /> We already have a db system running and are interested in bolting on a system like the one you developed - ofc with the proper configuration.</p> <p>Thanks! </p> http://forums.accord5.com/topic/no-reply-1#post-5089 Thu, 02 Jun 2011 16:43:53 +0000 DJ 5089@http://forums.accord5.com/ <p>Hello there,</p> <p>I believe I've replied to your inquiry via email. If not, shoot me an at <a href="mailto:dj@accord5.com.">dj@accord5.com.</a></p> <p>Thanks! </p> http://forums.accord5.com/topic/reply-by-email#post-5088 Thu, 02 Jun 2011 16:43:20 +0000 DJ 5088@http://forums.accord5.com/ <p>Yup, admins / staff can reply as well! :) </p> http://forums.accord5.com/topic/no-reply-1#post-5085 Tue, 31 May 2011 23:40:23 +0000 danrcf 5085@http://forums.accord5.com/ <p>I have email accord5 about this a few days but with no reply to my answer, so i will make the question here again, i am would to buy some sort of support, so i am looking for the right choice.<br /> I would like to remove the logo and insert my in place, how much will this cost, and king of support do i choose for this?</p> <p>thanks </p> http://forums.accord5.com/topic/reply-by-email#post-5050 Wed, 27 Apr 2011 05:32:01 +0000 daclements 5050@http://forums.accord5.com/ <p>Hi,</p> <p>I'm working with a client who is using Trellis Desk and he wants to know whether there's a way to reply to email notifications of new tickets with his response to the ticket and have Trellis Desk use that email to reply to the ticket for the customer.</p> <p>It seems that email piping is centered on allowing customers to send tickets to a dedicated email address and have them create new tickets from the received tickets, but can the admins reply by email to respond to new tickets?</p> <p>Thanks </p> http://forums.accord5.com/topic/link-user-table-to-cubecart-user-table#post-4997 Sat, 19 Mar 2011 23:30:40 +0000 m_muhammadali 4997@http://forums.accord5.com/ <p>Hello DJ,</p> <p>I also need the answer of this question. I do not want my customer to resign up again.</p> <p>Thanks,<br /> Ali </p> http://forums.accord5.com/topic/link-user-table-to-cubecart-user-table#post-4982 Sat, 12 Mar 2011 19:05:02 +0000 DJ 4982@http://forums.accord5.com/ <p>Hello Gary,</p> <p>With some custom modifications this may be possible. If you would like help from our staff, shoot me an email at <a href="mailto:dj@accord5.com">dj@accord5.com</a></p> <p>Thanks! </p> http://forums.accord5.com/topic/v-20#post-4981 Sat, 12 Mar 2011 19:04:09 +0000 DJ 4981@http://forums.accord5.com/ <p>We are strongly aiming for a stable release this summer! </p> http://forums.accord5.com/topic/link-user-table-to-cubecart-user-table#post-4966 Sun, 06 Mar 2011 11:56:27 +0000 gmellor 4966@http://forums.accord5.com/ <p>Hi,<br /> I am hosting an online site with Cubecart V3 software. The site had a MySQL database which contains details of users (email and password). Is there a way of linking these tables so that when the customer logs into the site, if they need tech support they can use Trellis Helpdesk but not have to re-register or login on this site (they will have already registered and logged into Cubecart).</p> <p>Basically - can I use a different table for user login (The Cubcart user table rather than the Trellis Members table)???</p> <p>Thanks,<br /> Gary. </p> http://forums.accord5.com/topic/v-20#post-4961 Fri, 04 Mar 2011 18:13:32 +0000 saavedrams 4961@http://forums.accord5.com/ <p>Hi, We are a company interested in pucharse some plan, but when is coming the new version? because with that version it would be great buy some support plan.</p> <p>Hope you can help us. </p> http://forums.accord5.com/topic/clearn-url-plz#post-4955 Tue, 01 Mar 2011 07:25:09 +0000 Uzenmi 4955@http://forums.accord5.com/ <p>I am using TrellisDesk v1.0.4 final, and can you help me rewrite url like this forum?</p> <p>Thank you. </p>