http://forums.accord5.com/ Official discussion boards for ACCORD5 en Sat, 04 Feb 2012 04:07:56 +0000 http://forums.accord5.com/topic/search-only-searches-initial-post#post-5424 Thu, 02 Feb 2012 07:32:11 +0000 txzsfj 5424@http://forums.accord5.com/ <p>On our support site -- which is using a bone-stock (except for theme) Trellis 1.0.4 install -- admin searching seems badly broken: it only searches through the first post a user makes, not any of their follow-ups, nor through posts we make in reply.</p> <p>This makes it really difficult to search through old tickets, unless the user happened to mention the keyword you're trying to search on in their initial post.</p> <p>Is this a known limitation of Trellis, or is there something in a config file somewhere that I need to change?</p> <p>thanks;<br /> -rob. </p> http://forums.accord5.com/topic/getting-blank-screens#post-5421 Sun, 29 Jan 2012 10:44:50 +0000 cameronw1996 5421@http://forums.accord5.com/ <p>It seems to be only when SMTP is enabled ?? </p> http://forums.accord5.com/topic/getting-blank-screens#post-5420 Sun, 29 Jan 2012 10:08:27 +0000 cameronw1996 5420@http://forums.accord5.com/ <p>Hello, </p> <p>When I had a test user, when you submit a register user you just get a blank screen from this address:<br /> <a href="http://kwicode.com/helpdesk/index.php?act=register&#38;code=new" rel="nofollow">http://kwicode.com/helpdesk/index.php?act=register&#38;code=new</a></p> <p>and </p> <p>when you summit a ticket you also get a blank screen at this address:<br /> <a href="http://kwicode.com/helpdesk/index.php?act=tickets&#38;code=submit" rel="nofollow">http://kwicode.com/helpdesk/index.php?act=tickets&#38;code=submit</a></p> <p>** When a new user is registered it does work and same with a ticket the ticket comes through.</p> <p> Please can someone help me? </p> <p>Many Thanks<br /> Cameron </p> http://forums.accord5.com/topic/imageslogos-not-displaying#post-5419 Sun, 29 Jan 2012 09:04:05 +0000 cameronw1996 5419@http://forums.accord5.com/ <p>I have fixed this problem, by download another copy from the website :) </p> http://forums.accord5.com/topic/imageslogos-not-displaying#post-5418 Sat, 28 Jan 2012 16:33:29 +0000 cameronw1996 5418@http://forums.accord5.com/ <p>Sorry attachments didn't work but they can be found here:<br /> <a href="http://kwicode.com/pictures/Screen-Shot1.png" rel="nofollow">http://kwicode.com/pictures/Screen-Shot1.png</a><br /> and<br /> <a href="http://kwicode.com/pictures/Screen-Shot2.png" rel="nofollow">http://kwicode.com/pictures/Screen-Shot2.png</a></p> <p>Many Thanks<br /> Cameron </p> http://forums.accord5.com/topic/imageslogos-not-displaying#post-5417 Sat, 28 Jan 2012 16:29:19 +0000 cameronw1996 5417@http://forums.accord5.com/ <p>Hello, </p> <p>For some reason, my images/logos are not displaying? </p> <p>Can someone please help me?<br /> I have attached some screen shots. </p> http://forums.accord5.com/topic/notification-to-user-when-i-update-a-ticket#post-5413 Thu, 26 Jan 2012 11:03:45 +0000 ilmarchez 5413@http://forums.accord5.com/ <p>Hi everybody,</p> <p>I have trellisdesk 1.0.3 final and I've noticed this: when a ticket is opened through email POP3 the guest receive a first email with the ticket details.<br /> Then, if I (admin) reply to the ticket, the user will not be notified by email of the new reply.</p> <p>How can I make trellis desk to send emails for new replies also for tickets opened via email/pop3?</p> <p>Thank you very much for your help.<br /> Stefano </p> http://forums.accord5.com/topic/email-piping-class_mailparse-mimedecodephp#post-5411 Fri, 20 Jan 2012 19:28:45 +0000 QWEbie 5411@http://forums.accord5.com/ <p>Ar, I apologize for the double post. Someone made a similar previous post.</p> <p><a href="http://forums.accord5.com/topic/piping-issue" rel="nofollow">http://forums.accord5.com/topic/piping-issue</a> </p> http://forums.accord5.com/topic/email-piping-class_mailparse-mimedecodephp#post-5410 Fri, 20 Jan 2012 19:19:57 +0000 QWEbie 5410@http://forums.accord5.com/ <p>Hi all,</p> <p>1) pipe.php have been set to 0755</p> <p>Was trying to setup Email piping but came up with the following errors:</p> <p><code><br /> The following text was generated during the delivery attempt:</p> <p>------ pipe to |/home/______/public_html/contact/sources/pipe.php<br /> generated by <a href="mailto:contact@________.com">contact@________.com</a> ------</p> <p> &lt;b&gt;Warning&lt;/b&gt;: require_once(Mail/mimeDecode.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in &lt;b&gt;/home/_____/public_html/contact/includes/class_mailparse.php&lt;/b&gt; on line &lt;b&gt;30&lt;/b&gt;</p> <p>&lt;b&gt;Fatal error&lt;/b&gt;: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in &lt;b&gt;/home/_____/public_html/contact/includes/class_mailparse.php&lt;/b&gt; on line &lt;b&gt;30&lt;/b&gt;<br /> </code></p> <p>Does anyone know how to fix this? Does that mean that my server can't do email piping?<br /> Thanks in advance! </p> http://forums.accord5.com/topic/do-these-features-exist#post-5409 Fri, 20 Jan 2012 11:20:01 +0000 triwav 5409@http://forums.accord5.com/ <p>So we're currently on osTicket and are looking into Trellis. I'm trying to figure out if some of the features that exist in osTicket are also in Trellis. These features are:<br /> - Ability to BCC someone about a ticket (I know there is the New Replies in My Departments but we need something that can be selected on an individual bases)<br /> - Ability to limit number of tickets for an email address (I know there is the ability to ban an email but that has to be done manually and its a permanent thing)</p> <p>Some additional things we were wanting as well:<br /> - Multiple attachments<br /> - Remove email parsing (right now it clears all the styling on the email coming in)<br /> - Search enhancement (would like to be able to search on multiple fields at the same time)</p> <p>If any of these are actually available and I'm just not understanding how to use them I'd be interested to know. Thanks. </p> http://forums.accord5.com/topic/php-5217#post-5407 Thu, 19 Jan 2012 13:25:35 +0000 jonmck 5407@http://forums.accord5.com/ <p>any ideas? </p> http://forums.accord5.com/topic/php-5217#post-5405 Thu, 12 Jan 2012 22:24:23 +0000 jonmck 5405@http://forums.accord5.com/ <p>I have php 5.2.17 so when I was installing, it told me I needed 5.3.0. But I just bypassed that and it let me install. Does anyone know of any major issues with me having 5.2.17 instead of 5.3.0? Thanks </p> http://forums.accord5.com/topic/new-issues-problems-topics-here#post-5403 Thu, 12 Jan 2012 15:50:39 +0000 cp 5403@http://forums.accord5.com/ <p><a href="https://github.com/KAOSFORGE/TrellisDesk" rel="nofollow">https://github.com/KAOSFORGE/TrellisDesk</a> link is not working. So posting my problem here.</p> <p>Product Version 1.0.4 Final (10440094)<br /> PHP Version 5.3.0<br /> MySQL Version 5.1.37</p> <p>Some of the tickets we have in Trellis are crashing the apache server when we try to load the ticket. When the problem ticket is clicked, it just waits and after sometimes, a timed out error message is received. We have mod_auth_sspi installed and I can see authentication related error messages in the logs:</p> <p>[15/Dec/2011:16:23:06 -0600] "GET /index.php?act=tickets&#38;code=view&#38;id=358 HTTP/1.1" 401 845</p> <p>I am not sure why this is happening only to few of the tickets. A pattern I have seen is that tickets with more followups or the ones with a lot of content in a single reply tend not to load and crashes the apache server.</p> <p>Any help is appreciated. </p> http://forums.accord5.com/topic/language-file-compatibility#post-5395 Mon, 02 Jan 2012 09:18:01 +0000 enrilor 5395@http://forums.accord5.com/ <p>Thanks again. There's a way to quickly translate the xml label to avoit to make it one by one ? </p> http://forums.accord5.com/topic/language-file-compatibility#post-5394 Mon, 02 Jan 2012 05:01:49 +0000 Extremeart 5394@http://forums.accord5.com/ <p>When they did not change the variables for the language then you have just to base64decode the strings in your file as the new version doesnt use base64 encoded strings in the language files </p> http://forums.accord5.com/topic/language-file-compatibility#post-5393 Mon, 02 Jan 2012 03:28:08 +0000 enrilor 5393@http://forums.accord5.com/ <p>Hi I'm tryng to switch from 1.4 to 2. I need to use italian for user. I tried to install the 1.4 file on 2.0 but it doesn't work. These's some workaround to let it work or I need to create a new language file for 2.0.</p> <p>Thanks </p> http://forums.accord5.com/topic/trellis-desk-skins#post-5388 Wed, 28 Dec 2011 09:14:31 +0000 Extremeart 5388@http://forums.accord5.com/ <p>There are no (official) additional skins / templates for 1.0.x but it will be maybe planned for v3 (and also v2) </p> http://forums.accord5.com/topic/trellis-desk-skins#post-5387 Wed, 28 Dec 2011 09:02:42 +0000 giteshtrivedi 5387@http://forums.accord5.com/ <p>Hi,</p> <p>Anyone knows about different skin templates of Trellis Desk 1.0.4. Is there any resource to find out? I tried google but not found. </p> http://forums.accord5.com/topic/allowing-users-within-a-group-to-see-eachothers-tickets#post-5375 Tue, 20 Dec 2011 05:17:49 +0000 Extremeart 5375@http://forums.accord5.com/ <p>Its currently in development and beta but some parts are already stable<br /> <a href="https://github.com/KAOSFORGE/TrellisDesk" rel="nofollow">https://github.com/KAOSFORGE/TrellisDesk</a></p> <p>You can suggest it for v 2.0<br /> Just create a new issue on github </p> http://forums.accord5.com/topic/allowing-users-within-a-group-to-see-eachothers-tickets#post-5374 Tue, 20 Dec 2011 04:21:08 +0000 gcman81 5374@http://forums.accord5.com/ <p>Ok, but since I can't see a stable release of v2 that doesn't really help? </p>