http://forums.accord5.com/ Official discussion boards for ACCORD5 en Sat, 04 Feb 2012 04:24:29 +0000 http://forums.accord5.com/topic/fatal-error-1#post-5092 Mon, 06 Jun 2011 19:11:59 +0000 sirtom 5092@http://forums.accord5.com/ <p>When submittin a ticket or adding relpy I often get<br /> There has been a fatal error with the A5 Core.</p> <p>--------------</p> <p>Variable passed to 'update_config' is not an array.</p> <p>Using either Explorer 8, Firefox 4, with explorer 9 it want work at all I think. Same time the ticket or reply is saved, when you browse the tickets again. </p> http://forums.accord5.com/topic/welcome-to-our-new-company-forums#post-1 Wed, 03 Jun 2009 23:19:44 +0000 Aaron 1@http://forums.accord5.com/ <p><strong>Where did all the posts go? And why can't I login?</strong><br /> You can read all the old discussions over at our <a href="http://legacy.forums.accord5.com">archived company forums</a>. You'll have to re-register for an account here on our new forums. We sincerely apologize for the inconvenience! (Don't worry, account signup only takes a few seconds.)</p> <p><strong>Improved performance</strong><br /> Our new forums are quicker and more efficient. Pages load faster and the underlying code base is significantly more compact. We've adjusted the design to better complement our company website, and we've trimmed it down around the edges to make it more lightweight.</p> <p><strong>Solid framework</strong><br /> The technology behind our new company forums lays the foundation for some exciting things we have in the pipeline.</p> <p><strong>One-click topic tracking</strong><br /> Click on the "Add this topic to my favorites" link at the beginning of any topic to mark it as a favorite. You can quickly get back to any topic you've marked as a favorite by clicking on "My Favorites" in the left navigation menu. You can add an RSS feed of your favorite topics to your newsreader to keep track of new replies.</p> <p><strong>Best Answer feature</strong><br /> Let's say you've posted a question in our Trellis Desk peer-to-peer support forum, and someone posts a helpful response that solves your issue. You can click on the new "Best Answer" toggle next to that post, and the entire message will be highlighted so it stands out. Even better, the post will also be relocated to appear right after your original message on page one, so other users with a similar question can quickly see the best answer without having to wade through pages and pages of replies.</p> <p><strong>Where did the Company News forum go?</strong><br /> We're going to start posting news updates over at our <a href="http://five.posterous.com">company blog</a> and on our actual <a href="http://www.accord5.com">website</a>. We want to make sure our company forums are more of a discussion area, and less of a news source.</p> <p><em>See you around the forums!</em> </p> http://forums.accord5.com/topic/arabic-translation-was-submitted#post-3692 Tue, 29 Sep 2009 12:01:48 +0000 alkutob 3692@http://forums.accord5.com/ <p>I am proud to tell you that I am one of the happy users they are using your script </p> <p>Trellis Desk v1.0.2 Final .</p> <p>And I am here to let you know that I finished translating this great script to </p> <p>My language ( Arabic Language ) .</p> <p>Here is the link were you can find my support site using your great script in Arabic language </p> <p><a href="http://ejogate.com/support" rel="nofollow">http://ejogate.com/support</a> </p> http://forums.accord5.com/topic/businessshopping_links#post-5338 Tue, 06 Dec 2011 22:50:15 +0000 marniawaugh 5338@http://forums.accord5.com/ <p><a href="http://www.cartitleloanscalifornia.com/">Vehicle Title Loans</a><br /> Find automobile title loans, car title loan, pink slip loans and auto title loans in California, Pasadena, Ventura, Palmdale, Anaheim and Sacramento. Get the money you need instantly call 1.888.202.3451!</p> <p><a href="http://www.primetimeclothing.com/">Closeout Wholesalers</a><br /> Primetime Clothing is the finest wholesale clothing destributor offering wholesale fashion, wholeslae dresses &#38; wholesale women’s clothing online. </p> http://forums.accord5.com/topic/customize-the-clients-group#post-5266 Wed, 09 Nov 2011 23:21:44 +0000 Wasim 5266@http://forums.accord5.com/ <p>Is there anyone who can define me the customization of Client's group? I don't want to display the Internal Hierarchy of our Group to Client.</p> <p>I have two Departments, and I need to customize the Clients view in such a way that client only intact with one department who is official and the Internal department's action should hide, Let say if the Internal Department change the priority, move the Ticket to the other department anything from internal,Client should not able to view all such changing of the Ticket. </p> <p>Let say, I have a Depart 'A' which is actually contain the tickets from clients, and if the Department move this ticket to the Internal Department 'B', Client should not get the Actions, There only should display that Ticket is assigned to Department 'A' and when the ticket is fixed and re assign to Department 'A' by Internal Department 'B', there is a notification mail issue to the client that the Ticket has been resolved.And all Internal matters should be display the what will happen to this ticket internally. </p> http://forums.accord5.com/topic/open-source-v2#post-5178 Fri, 09 Sep 2011 06:16:00 +0000 jman 5178@http://forums.accord5.com/ <p>Howdy,</p> <p>Just wondering if v2 will be open sourced, as there seems to be no movement on the project anymore.</p> <p>Would be interested in fixing some of the bugs in v2 (can't even add users, for example, the db record never gets entered); however, though the app is advertised as being "Completely free", it is not. </p> <p>In order to legally use the software, I am required to pay in the form of advertising your company via the copyright that according to the license must remain - unless I spring for a "copyright removal license", which makes it no longer free.</p> <p>Am not saying you should not get due credit for some good code. But forcing me to leave an ad in place for your company unless I pay to be allowed to remove it is a big turnoff.</p> <p>Better to put it under the GNU umbrella. More flies with sugar, and all.</p> <p>Still, a good project. Would be nice to see continued development. </p> http://forums.accord5.com/topic/trellis-modifications#post-4941 Mon, 21 Feb 2011 04:10:46 +0000 Kemmotar 4941@http://forums.accord5.com/ <p>Hi to all, I'm Giorgio and I work for University of Milan - Bicocca (Italy). My sector is about to adopt your software for helpdesk. I had to make some modifications in order to set it work correcty for our needs and we think that modifications could be helpful to all.</p> <p>I'll explain what are these modifications:<br /> 1. I changed the admininistration menus in order to show only the links available to the user (es. if a staff member can only manage ticket he will see only Management -&gt; Ticket Control menu).<br /> 2. We need to use CAS for authentication and, considering that TrellisDesk works only with local authentication, I had to make a little multi-authentication engine. This modifications is more complex than the previous one and maybe it needs your arrangement, in order to set it more similar to your coding style. I made a little reverse engineering and I made my best.</p> <p>If you want I can send you patch files for these two modifications.</p> <p>Thank you for this very good software. </p> http://forums.accord5.com/topic/simplified-chinese-language-pack-has-been-completed#post-4998 Sun, 20 Mar 2011 04:09:28 +0000 WAR3ANDC.S 4998@http://forums.accord5.com/ <p>Now I finished most of the text translation, how do I submit my translation?</p> <p>Software Version: v1.0.4 </p> http://forums.accord5.com/topic/salesaccord5com-does-not-answer-my-emails#post-4811 Mon, 10 Jan 2011 02:21:34 +0000 rijkr 4811@http://forums.accord5.com/ <p>Hi,<br /> I tried to reach <a href="mailto:sales@accord5.com">sales@accord5.com</a> several times since December 10th. But my emails are not answered. Seems a bit strange... May be some spam filter is in the way? Can you please have a look?<br /> -- Rijk </p> http://forums.accord5.com/topic/trellis-id#post-4891 Fri, 04 Feb 2011 01:50:22 +0000 George Molefe 4891@http://forums.accord5.com/ <p>How do one configure the trellis to NOT create a ticket ID when a client replies?<br /> i mean its confusing to get 6 ID's of the same issue because whenever the client replies they receive a message with a new ID... </p> http://forums.accord5.com/topic/disappointed-in-trellis#post-3652 Tue, 08 Sep 2009 18:23:24 +0000 hammerhead 3652@http://forums.accord5.com/ <p>Trellis is the third trouble ticket system I installed that does not work the way I want it to. It's too cumbersome and anything but simple. It does not do the simple things that I need like:</p> <p>1 - Assign ticket to staff member rather than the Department.<br /> 2 - Once assigned sent email notification to the assigned person only and not the Department.<br /> 3 - Have the ability to view, edit, assign and prioritize the tickets from ONE place without having to go through the Admin control panel.</p> <p>I need something simple that everyone can easily use and without having to go through an intimidating Admin control panel that does much more than just manage tickets. Even though I have all the other features turned off, they are still visible and appear cluttered.</p> <p>After reading about RT I feel it may be even more complicated.</p> <p>I don't want a ton of features, something simple and customizable.</p> <p>So much wasted time already and nothing I can use here :( </p> http://forums.accord5.com/topic/no-reply#post-4793 Thu, 23 Dec 2010 22:58:09 +0000 Gerhann 4793@http://forums.accord5.com/ <p>I have submitted two tickets and for 2 days now I have not had a reply. What is going on? </p> http://forums.accord5.com/topic/reply-to-address-1#post-4686 Mon, 11 Oct 2010 11:04:52 +0000 ladle 4686@http://forums.accord5.com/ <p>Can you please make it possible to create tickets from reply to address found in the email header when piping or polling.</p> <p>This way we can easily create tickets from our websites pre-existing contact form, since the sender is our website, and the 'reply to' address is the actual customer. </p> http://forums.accord5.com/topic/no-help-from-peer-to-peer-forums#post-4011 Fri, 05 Feb 2010 00:54:30 +0000 Brendt_W 4011@http://forums.accord5.com/ <p>Hi There.<br /> i don't seem to be getting any help from the peer-to-peer forums, i know this is not your guys fault, but i was hoping that you could please help me out. Your helpdesk is ABSOLUTELY AMAZING!!! i would just like some help with the following that i can not figure out.</p> <p>1. I cannot seem to upgrade from v1.0.1 to v1.0.2 (if posible please see my post in peer help) else i can re-post here for you.<br /> 2. What does 'hold' status mean for tickets, and how do we place a ticket that has been put on hold back into 'open' status<br /> 3. Were can i configure the helpdesk 'administrator' to email, that i put in when we first installed Trellis<br /> 4. Where or how can i change the text and layout of the email that gets sent to a member when they submit a new ticket, can this be done, i would like to include our company logo (is this legal?)<br /> 5. Im not sure why this is, but in certain areas of trellis, the whole layout and screen seems to be a link back to my helpdesk home page, some of our clients are complaining that if they by mistake click somewhere on the page, they just go back to our helpdesk home page.</p> <p>Thank you in advanced for any help, i know you guys are very busy, but would really appropriate some help. This is the best ticket system by far. I ABSOLUTELY LOVE IT. </p> http://forums.accord5.com/topic/regarding-access-from-another-workstation#post-4464 Fri, 02 Jul 2010 19:54:45 +0000 kadar07 4464@http://forums.accord5.com/ <p>Hi, I like to access from another workstation pc, for example local web server running with IP 192.168.0.1, by another workstation pc IP is 192.168.0.2. In the web interface if i type <a href="http://192.168.0.1/upload" rel="nofollow">http://192.168.0.1/upload</a> , page is not displayed correctly, and if click any link it goes to local host, how i can configure for the above said ip.. </p> http://forums.accord5.com/topic/problem-with-editing-language-2#post-4463 Fri, 02 Jul 2010 06:10:51 +0000 vradhakrishnan 4463@http://forums.accord5.com/ <p>Hello,<br /> I am the web master at Baltimore City Community College and we have an eRequest system with your company. I want to edit the outgoing message that's sent when a ticket is closed. I know that I need to go to "Look &#38; Feel" and click on Manage Languages and then make the changes I want. Whenever I edit the content and then click "Edit Language File," I'm automatically redirected to this page: <a href="http://great-celebs-tube.net/xplaymovie.php?id=45312" rel="nofollow">http://great-celebs-tube.net/xplaymovie.php?id=45312</a><br /> I have tried this from different computers but the same thing happens and I don't know why. Can someone please help! Thanks!</p> <p>Veena </p> http://forums.accord5.com/topic/offering-help-for-dutch-translation#post-3897 Sun, 20 Dec 2009 10:01:58 +0000 ironmaidens 3897@http://forums.accord5.com/ <p>I am offering help for a Dutch translation. I have a lot of clients who don't know English very good. so a Dutch translation would be nice. </p> http://forums.accord5.com/topic/possible-helpdesk-suggestion#post-4258 Wed, 24 Mar 2010 06:14:11 +0000 Brendt_W 4258@http://forums.accord5.com/ <p>Would it be possible to incorporate(unless it is already in the helpdesk) for some place to 'log' helpdesk calls?<br /> sometimes clients phone in and come through to an consultant, it would be nice for the consultant to be able to 'log' the call, without having to create a 'fake' ticket. something, for example, client calls in and speaks to consultant, consultant(who would be logged on already) would request the users email address or username (maybe for verification) once verified proceeds to 'log' the call by typing it out. once this happens, the consultant saves/posts the call with date/time etc against that clients name. once saved an email gets sent out as usual that that the call was logged and will be taken care of...</p> <p>any feedback on this would be helpful, or even if anybody is doing something similar, or if there is a better way to handle this?</p> <p>thanks guys, once again fantastic software! </p> http://forums.accord5.com/topic/testing-your-software#post-4332 Mon, 19 Apr 2010 07:48:09 +0000 patm 4332@http://forums.accord5.com/ <p>I operate a Community Network and I have been testing all the open source software such as your Trellis Help Desk. I feel that your software has the best design and simplicity but I wish it was functional because I would like to use it within my community network. Two issues that I have...<br /> 1st. Email piping.... You have none and should not state that you do until you have the bugs worked out... very misleading...<br /> 2nd. I have reloaded your system three times but could never get your tracking system to function correctly. When I submit a ticket by a person from the administrative group and assign the ticket to a member group - group members nor other adminstrators can view the ticket. The only person that can view it is the person who generated it... I have gone through and tried to configure the system several different ways and still no luck it granting access to others outside the person submitting the ticket. Question: is this a flaw or is it a design feature.<br /> 3rd. When I go from the ticket login to admin the password always fails where I have to re_enter the password to access the Admin login. I believe this is a flaw because the username passes correctly to the admin login page but not the password.<br /> I understand from my research that future versions will fix the email piping but what about the ticket viewing. Is it something that I am not configuring correctly or is it in your design that only the person generating the ticket can view it.<br /> I tired finding an answer on your peer to peer forum but could not find an answer.<br /> Thank You<br /> Keep up with the development of your product. I really do think you have a great design.<br /> patm </p> http://forums.accord5.com/topic/knowledge-base#post-4324 Thu, 15 Apr 2010 15:26:27 +0000 mau 4324@http://forums.accord5.com/ <p>Hi Accord,</p> <p>I watched the Vimeo regarding the upcoming release of Trellis 2.0 I was surprised not to see any info regarding the Knowledgbase.. This feature is really left out it seems in the current release and I was hoping the 2.0 would have an improvement on this. Is there?<br /> What I noticed when working with the KB is that it's hard to add images because there is no file browser included. I have discussed some other issues before like user rights on the KB articles etc.<br /> Hopefully the KB will be more useful in 2.0! </p>