http://forums.accord5.com/ Official discussion boards for ACCORD5 en Sat, 04 Feb 2012 02:36:16 +0000 http://forums.accord5.com/topic/ticket-reply-notification#post-5425 Fri, 03 Feb 2012 15:31:46 +0000 lynbor 5425@http://forums.accord5.com/ <p>I'm having trouble understanding and making work the email notification. When a person registers and verifies their email they become a user with member status. If they then submit a ticket they get an email copy of the ticket they submitted. However, when staff or admin posts a reply to the ticket the member does not receive an email stating there has been a change to their ticket. How do I make that happen? </p> http://forums.accord5.com/topic/search-only-searches-initial-post#post-5424 Thu, 02 Feb 2012 07:32:11 +0000 txzsfj 5424@http://forums.accord5.com/ <p>On our support site -- which is using a bone-stock (except for theme) Trellis 1.0.4 install -- admin searching seems badly broken: it only searches through the first post a user makes, not any of their follow-ups, nor through posts we make in reply.</p> <p>This makes it really difficult to search through old tickets, unless the user happened to mention the keyword you're trying to search on in their initial post.</p> <p>Is this a known limitation of Trellis, or is there something in a config file somewhere that I need to change?</p> <p>thanks;<br /> -rob. </p> http://forums.accord5.com/topic/email-notifications-to-all-staff-on-update#post-5423 Mon, 30 Jan 2012 18:16:37 +0000 erron 5423@http://forums.accord5.com/ <p>We are looking to change ticketing system and tried quite a few, we really like trellis, even more than some of the paid ticketing system out there.</p> <p>We will be paying for support but we had one issue with our testing, when a staff member replies to a ticket, no other staff are notified by email, our old system could do this and is a requirement for our new one.</p> <p>Is this possible? </p> http://forums.accord5.com/topic/trellisdesk-launch#post-5422 Sun, 29 Jan 2012 23:53:41 +0000 Gateos 5422@http://forums.accord5.com/ <p>I happened to deploy TrellisDesk through Webuzo Cloud Launcher on the Amazon cloud with a large instances and enjoy the benefits of the cloud platfrom. Has anybody here worked on the cloud platfform. I am new to it and would need some help to manage trellis desk on the cloud. Hope I am at the right place. </p> http://forums.accord5.com/topic/getting-blank-screens#post-5421 Sun, 29 Jan 2012 10:44:50 +0000 cameronw1996 5421@http://forums.accord5.com/ <p>It seems to be only when SMTP is enabled ?? </p> http://forums.accord5.com/topic/getting-blank-screens#post-5420 Sun, 29 Jan 2012 10:08:27 +0000 cameronw1996 5420@http://forums.accord5.com/ <p>Hello, </p> <p>When I had a test user, when you submit a register user you just get a blank screen from this address:<br /> <a href="http://kwicode.com/helpdesk/index.php?act=register&#38;code=new" rel="nofollow">http://kwicode.com/helpdesk/index.php?act=register&#38;code=new</a></p> <p>and </p> <p>when you summit a ticket you also get a blank screen at this address:<br /> <a href="http://kwicode.com/helpdesk/index.php?act=tickets&#38;code=submit" rel="nofollow">http://kwicode.com/helpdesk/index.php?act=tickets&#38;code=submit</a></p> <p>** When a new user is registered it does work and same with a ticket the ticket comes through.</p> <p> Please can someone help me? </p> <p>Many Thanks<br /> Cameron </p> http://forums.accord5.com/topic/imageslogos-not-displaying#post-5419 Sun, 29 Jan 2012 09:04:05 +0000 cameronw1996 5419@http://forums.accord5.com/ <p>I have fixed this problem, by download another copy from the website :) </p> http://forums.accord5.com/topic/imageslogos-not-displaying#post-5418 Sat, 28 Jan 2012 16:33:29 +0000 cameronw1996 5418@http://forums.accord5.com/ <p>Sorry attachments didn't work but they can be found here:<br /> <a href="http://kwicode.com/pictures/Screen-Shot1.png" rel="nofollow">http://kwicode.com/pictures/Screen-Shot1.png</a><br /> and<br /> <a href="http://kwicode.com/pictures/Screen-Shot2.png" rel="nofollow">http://kwicode.com/pictures/Screen-Shot2.png</a></p> <p>Many Thanks<br /> Cameron </p> http://forums.accord5.com/topic/imageslogos-not-displaying#post-5417 Sat, 28 Jan 2012 16:29:19 +0000 cameronw1996 5417@http://forums.accord5.com/ <p>Hello, </p> <p>For some reason, my images/logos are not displaying? </p> <p>Can someone please help me?<br /> I have attached some screen shots. </p> http://forums.accord5.com/topic/greek-for-trellis-v20#post-5416 Fri, 27 Jan 2012 08:02:06 +0000 Extremeart 5416@http://forums.accord5.com/ <p>It is now <a href="https://github.com/ACCORD5/Trellis-Desk" rel="nofollow">https://github.com/ACCORD5/Trellis-Desk</a></p> <p>But it seems dead the project </p> http://forums.accord5.com/topic/greek-for-trellis-v20#post-5415 Fri, 27 Jan 2012 06:53:21 +0000 anscode 5415@http://forums.accord5.com/ <p>Please,</p> <p>Can you tell me how can i translate Trellis desk in Greek beacause the link is not working.</p> <p>Thank you. </p> http://forums.accord5.com/topic/fatal-error-1#post-5414 Fri, 27 Jan 2012 04:59:06 +0000 sirtom 5414@http://forums.accord5.com/ <p>IE 9 shows no javascript details about error. Just the page loads with text </p> <p>There has been a fatal error with the A5 Core.</p> <p>--------------</p> <p>Variable passed to 'update_config' is not an array.</p> <p>But the erroing starts already from ticket page when I open one ticket I get error.</p> <p>Message: Object does not support atribute or method 'parentElement'<br /> Row: 1<br /> Mark: 41090<br /> Code: 0<br /> URI: ..............includes/tinymce/tiny_mce.js</p> <p>When I turn of javascript error messages of I can finally reply but I get this fatal core error page in response. Reply itself actually saves itself.<br /> Same fatal error page is when closing tickets.<br /> I'd suggest you install ie 9 soemwhere and test it to see whats going on.</p> <p>Thanks. </p> http://forums.accord5.com/topic/notification-to-user-when-i-update-a-ticket#post-5413 Thu, 26 Jan 2012 11:03:45 +0000 ilmarchez 5413@http://forums.accord5.com/ <p>Hi everybody,</p> <p>I have trellisdesk 1.0.3 final and I've noticed this: when a ticket is opened through email POP3 the guest receive a first email with the ticket details.<br /> Then, if I (admin) reply to the ticket, the user will not be notified by email of the new reply.</p> <p>How can I make trellis desk to send emails for new replies also for tickets opened via email/pop3?</p> <p>Thank you very much for your help.<br /> Stefano </p> http://forums.accord5.com/topic/piping-issue#post-5412 Fri, 20 Jan 2012 20:19:54 +0000 QWEbie 5412@http://forums.accord5.com/ <p>Thanks DJ...</p> <p>I will share my own experience in making Email Piping work...</p> <p>cPanel Users (that have the ability to install PEAR Packages)</p> <p>0) Setup your department to accept Guests Email, Enable Piping etc...</p> <p>1) Make sure pipe.php is 0755 (File Manager &gt;&gt;)</p> <p>2) At your cPanel main screen, go to Software/Services &gt;&gt; PHP PEAR Packages</p> <p>2a) Take note of the following:<br /> Location of Your PHP Extension(s) and Application(s)</p> <p>------&gt; <strong>Path: /home/yoursite/php </strong></p> <p>3) Under "Find a PHP Extensions and Applications Package" Enter "mime" in the search box, click Go/Search. The package should show up, click Install<br /> 4) After it has been installed, add the Forwarders as per Accord5 documentation. Try email piping and see whether it works. If the same error happens again (which it did to me, went crazy over this)</p> <p>5) Go to File Manager, and go to trellis/includes/<br /> Choose to edit class_mailparse.php with the Code Editor</p> <p>6) Go to Line 30<br /> You should see the following:<br /> require_once('Mail/mimeDecode.php');</p> <p>change it to the following by adding your PHP Extension(s) and Application(s) path from (2a)</p> <p>require_once('<strong>/home/yoursite/php/</strong>Mail/mimeDecode.php'); (Make sure there is a " / " before Mail)</p> <p>Save the file.</p> <p>7) Try the email piping, it should work now. Mine did. </p> <p>I don't know whether its a good idea to edit Line 30, if anyone has a better solution, please do let me know. Hope this helps =) </p> http://forums.accord5.com/topic/email-piping-class_mailparse-mimedecodephp#post-5411 Fri, 20 Jan 2012 19:28:45 +0000 QWEbie 5411@http://forums.accord5.com/ <p>Ar, I apologize for the double post. Someone made a similar previous post.</p> <p><a href="http://forums.accord5.com/topic/piping-issue" rel="nofollow">http://forums.accord5.com/topic/piping-issue</a> </p> http://forums.accord5.com/topic/email-piping-class_mailparse-mimedecodephp#post-5410 Fri, 20 Jan 2012 19:19:57 +0000 QWEbie 5410@http://forums.accord5.com/ <p>Hi all,</p> <p>1) pipe.php have been set to 0755</p> <p>Was trying to setup Email piping but came up with the following errors:</p> <p><code><br /> The following text was generated during the delivery attempt:</p> <p>------ pipe to |/home/______/public_html/contact/sources/pipe.php<br /> generated by <a href="mailto:contact@________.com">contact@________.com</a> ------</p> <p> &lt;b&gt;Warning&lt;/b&gt;: require_once(Mail/mimeDecode.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in &lt;b&gt;/home/_____/public_html/contact/includes/class_mailparse.php&lt;/b&gt; on line &lt;b&gt;30&lt;/b&gt;</p> <p>&lt;b&gt;Fatal error&lt;/b&gt;: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in &lt;b&gt;/home/_____/public_html/contact/includes/class_mailparse.php&lt;/b&gt; on line &lt;b&gt;30&lt;/b&gt;<br /> </code></p> <p>Does anyone know how to fix this? Does that mean that my server can't do email piping?<br /> Thanks in advance! </p> http://forums.accord5.com/topic/do-these-features-exist#post-5409 Fri, 20 Jan 2012 11:20:01 +0000 triwav 5409@http://forums.accord5.com/ <p>So we're currently on osTicket and are looking into Trellis. I'm trying to figure out if some of the features that exist in osTicket are also in Trellis. These features are:<br /> - Ability to BCC someone about a ticket (I know there is the New Replies in My Departments but we need something that can be selected on an individual bases)<br /> - Ability to limit number of tickets for an email address (I know there is the ability to ban an email but that has to be done manually and its a permanent thing)</p> <p>Some additional things we were wanting as well:<br /> - Multiple attachments<br /> - Remove email parsing (right now it clears all the styling on the email coming in)<br /> - Search enhancement (would like to be able to search on multiple fields at the same time)</p> <p>If any of these are actually available and I'm just not understanding how to use them I'd be interested to know. Thanks. </p> http://forums.accord5.com/topic/install-on-hostgator#post-5408 Thu, 19 Jan 2012 13:26:56 +0000 jonmck 5408@http://forums.accord5.com/ <p>any ideas? </p> http://forums.accord5.com/topic/php-5217#post-5407 Thu, 19 Jan 2012 13:25:35 +0000 jonmck 5407@http://forums.accord5.com/ <p>any ideas? </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-4#post-5406 Thu, 19 Jan 2012 01:25:25 +0000 enrilor 5406@http://forums.accord5.com/ <p>News about beta release ? </p> http://forums.accord5.com/topic/php-5217#post-5405 Thu, 12 Jan 2012 22:24:23 +0000 jonmck 5405@http://forums.accord5.com/ <p>I have php 5.2.17 so when I was installing, it told me I needed 5.3.0. But I just bypassed that and it let me install. Does anyone know of any major issues with me having 5.2.17 instead of 5.3.0? Thanks </p> http://forums.accord5.com/topic/install-on-hostgator#post-5404 Thu, 12 Jan 2012 22:22:12 +0000 jonmck 5404@http://forums.accord5.com/ <p>Same thing for me....I don't see the work piping or email anywhere.... </p> http://forums.accord5.com/topic/new-issues-problems-topics-here#post-5403 Thu, 12 Jan 2012 15:50:39 +0000 cp 5403@http://forums.accord5.com/ <p><a href="https://github.com/KAOSFORGE/TrellisDesk" rel="nofollow">https://github.com/KAOSFORGE/TrellisDesk</a> link is not working. So posting my problem here.</p> <p>Product Version 1.0.4 Final (10440094)<br /> PHP Version 5.3.0<br /> MySQL Version 5.1.37</p> <p>Some of the tickets we have in Trellis are crashing the apache server when we try to load the ticket. When the problem ticket is clicked, it just waits and after sometimes, a timed out error message is received. We have mod_auth_sspi installed and I can see authentication related error messages in the logs:</p> <p>[15/Dec/2011:16:23:06 -0600] "GET /index.php?act=tickets&#38;code=view&#38;id=358 HTTP/1.1" 401 845</p> <p>I am not sure why this is happening only to few of the tickets. A pattern I have seen is that tickets with more followups or the ones with a lot of content in a single reply tend not to load and crashes the apache server.</p> <p>Any help is appreciated. </p> http://forums.accord5.com/topic/max-file-size#post-5402 Wed, 11 Jan 2012 18:46:17 +0000 rukksi 5402@http://forums.accord5.com/ <p>I can't find where this is set .. even in the DB, I'm on 1.0.4</p> <p>I've hacked a line in tickets.php for now..</p> <p>$this-&gt;ifthd-&gt;member['g_upload_size_max']='32000';</p> <p>Can anyone send a screenshot or steps of where to set this in the UI?</p> <p>Thanks</p> <p>Russ </p> http://forums.accord5.com/topic/always-error-on-main-page#post-5401 Sat, 07 Jan 2012 10:09:54 +0000 Recif 5401@http://forums.accord5.com/ <p>Hello, I've just installe v2. Bue one the front page, whatever link I click, I have the error "you must register, if you think this message is error, please contact admin blabla..."<br /> When I click on regsiter on the right column, same page, all links give the same error page...<br /> Any idea?</p> <p>Thanks </p> http://forums.accord5.com/topic/error-500#post-5400 Fri, 06 Jan 2012 05:43:40 +0000 mfacer 5400@http://forums.accord5.com/ <p>The actual error message returned is</p> <p>HTTP Error 500.52 - URL Rewrite Module Error.<br /> Outbound rewrite rules cannot be applied when the content of the HTTP response is encoded ("gzip"). </p> http://forums.accord5.com/topic/error-500#post-5399 Fri, 06 Jan 2012 04:05:52 +0000 mfacer 5399@http://forums.accord5.com/ <p>I've just installed the 1.0.4 version and ran through the installation... but I cannot get to the URL. I get an error 500 for both admin and index pages.</p> <p>It's a windows server - not sure if that makes a difference?? </p> http://forums.accord5.com/topic/mass-add-users-customise-basic-fields#post-5398 Tue, 03 Jan 2012 07:07:23 +0000 yellowlemonie 5398@http://forums.accord5.com/ <p>Hi everyone,</p> <p>I was wondering if there's a function to mass add users, like sort of from a CSV file or something? I'm hoping to add about 100 staff to the system, but it will be painful if I have to do it one by one.</p> <p>Also, I was wondering if it's possible to customise the basic fields - like change "Subject" to "Name" for example.</p> <p>Any help will be much appreciated! :) Many thanks for your time</p> <p>Regards,<br /> Kenny </p> http://forums.accord5.com/topic/welcome-to-our-new-company-forums#post-5397 Tue, 03 Jan 2012 03:09:19 +0000 ronss_1472 5397@http://forums.accord5.com/ <p>Mobile Clarity takes your site and creates a mobile version / mobile website. Have us create a free mock up of your mobile site, with no obligation.for more info please visit this site.<br /> <a href="http://mobile-clarity.com" rel="nofollow">http://mobile-clarity.com</a> </p> http://forums.accord5.com/topic/german-language-translation#post-5396 Mon, 02 Jan 2012 14:35:42 +0000 bastelix 5396@http://forums.accord5.com/ <p>3 month ago and no one is interested to translate the language file? </p> http://forums.accord5.com/topic/language-file-compatibility#post-5395 Mon, 02 Jan 2012 09:18:01 +0000 enrilor 5395@http://forums.accord5.com/ <p>Thanks again. There's a way to quickly translate the xml label to avoit to make it one by one ? </p> http://forums.accord5.com/topic/language-file-compatibility#post-5394 Mon, 02 Jan 2012 05:01:49 +0000 Extremeart 5394@http://forums.accord5.com/ <p>When they did not change the variables for the language then you have just to base64decode the strings in your file as the new version doesnt use base64 encoded strings in the language files </p> http://forums.accord5.com/topic/language-file-compatibility#post-5393 Mon, 02 Jan 2012 03:28:08 +0000 enrilor 5393@http://forums.accord5.com/ <p>Hi I'm tryng to switch from 1.4 to 2. I need to use italian for user. I tried to install the 1.4 file on 2.0 but it doesn't work. These's some workaround to let it work or I need to create a new language file for 2.0.</p> <p>Thanks </p> http://forums.accord5.com/topic/arabic-translation-was-submitted#post-5391 Sat, 31 Dec 2011 01:15:56 +0000 abosaleh 5391@http://forums.accord5.com/ <p>ALSO I NEED IT </p> <p><a href="mailto:saeedalbuainain@gmail.com">saeedalbuainain@gmail.com</a> </p> http://forums.accord5.com/topic/web-development-services-1#post-5390 Thu, 29 Dec 2011 00:32:48 +0000 webindia 5390@http://forums.accord5.com/ <p>Webindia offers a internet service with the most comprehensive ranges of Web hosting solution and services, Web Solutions, Software development services, Internet based marketing services such as SEO, SEM, SMO, E - commerce solutions, Mailing solutions, Dedicated services and VPS Hosting. 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