http://forums.accord5.com/ Official discussion boards for ACCORD5 en Thu, 11 Mar 2010 10:36:33 +0000 http://forums.accord5.com/topic/where-can-a-user-close-his-own-ticket#post-4187 Wed, 10 Mar 2010 04:30:11 +0000 sctickets 4187@http://forums.accord5.com/ <p>Hi all,</p> <p>I'm looking for 2 features that are apparently supported, but I am unable to find where they are located.</p> <p>The first is for a user to close his own ticket. This is enabled in Group permissions, but I have looked everywhere, but cannot see where the user can actually do this??</p> <p>The second is to set a time for tickets to auto close after some number of hours, after a reply has been submitted from an admin.</p> <p>Can someone please tell me how to find these features?</p> <p>Thanks for your help! </p> http://forums.accord5.com/topic/trellis-desk-103-is-now-available-1#post-4173 Tue, 09 Mar 2010 03:01:38 +0000 uscher 4173@http://forums.accord5.com/ <p>Hi Aaron<br /> Is there a site that shows what bugfixes are done?<br /> br<br /> uscher </p> http://forums.accord5.com/topic/can-support-staff-open-tickets#post-4170 Mon, 08 Mar 2010 12:12:36 +0000 DJ 4170@http://forums.accord5.com/ <p>Yup. We are making this feature more apparent / easier-to-find in TD2. ;) </p> http://forums.accord5.com/topic/admin-is-too-buggy-for-me-back-to-maian-support-or-osticket#post-4167 Sun, 07 Mar 2010 11:11:53 +0000 profitclinic 4167@http://forums.accord5.com/ <p>Sorry guys... after three hours of trying everything, include several installs, doing everything suggested in the forums and endless frustration, the admin STILL keeps demanding log-in with every edit, every change of page. </p> <p>That's unsustainable, even in a free product.</p> <p>Unless, of course, it's a sneaky way to drive users into paid support plans. Either way, I'm gone. </p> http://forums.accord5.com/topic/new-install-and-keeps-asking-for-login#post-4166 Sun, 07 Mar 2010 11:07:10 +0000 profitclinic 4166@http://forums.accord5.com/ <p>I spoke too soon. Two hours later, two re-installs, and the @#$%^&#38;* problem STILL persists.</p> <p>Back to Maian Support or OsTicket. I don't have time for this nonsense. Great looking product, LOUSY admin reliability. </p> http://forums.accord5.com/topic/new-install-and-keeps-asking-for-login#post-4165 Sun, 07 Mar 2010 08:40:39 +0000 profitclinic 4165@http://forums.accord5.com/ <p>Hmmm... found the problem, I suspect. At least it's not still happening.</p> <p>(Domain propagation hadn't resolved completely.) </p> http://forums.accord5.com/topic/new-install-and-keeps-asking-for-login#post-4164 Sun, 07 Mar 2010 08:36:58 +0000 profitclinic 4164@http://forums.accord5.com/ <p>Okay... I tried blank cookie fields. No change. Still requires log in at every action. </p> http://forums.accord5.com/topic/new-install-and-keeps-asking-for-login#post-4163 Sun, 07 Mar 2010 08:29:34 +0000 profitclinic 4163@http://forums.accord5.com/ <p>Yep, same problem here. Any suggestions that actually work? </p> http://forums.accord5.com/topic/manage-custom-department-fields#post-4162 Sun, 07 Mar 2010 03:26:35 +0000 loftx 4162@http://forums.accord5.com/ <p>Hi there,</p> <p>I'm having the same problem, and I don't quite understand your explanation Brent. </p> <p>What I want is for a field within a single department to be visible (and editable) to administrators responding to tickets but not to members or guest submitting the tickets.</p> <p>E.g. I would like a "paid" where I can store whether the work carried out in a particular ticket has been paid for. Users would submit their ticket and this field would not be visible and the ticket would appear to administrators as unpaid. Administrators should then be able to check the ticket off against our payments system and mark the ticket as paid if required.</p> <p>This doesn't seem possible based on your explanation, as the ticket is only submitted to a single department, but please correct me if I'm wrong here.</p> <p>Thanks,</p> <p>Tom </p> http://forums.accord5.com/topic/submitting-a-ticket-page-cannot-be-displayed-error#post-4160 Sat, 06 Mar 2010 12:06:03 +0000 Ryan 4160@http://forums.accord5.com/ <p>Hi Justin,</p> <p>This might be a bug, or your server may be acting up. You can submit a report here for DJ to look at in further detail: <a href="http://trac6.assembla.com/trellisdesk/newticket" rel="nofollow">http://trac6.assembla.com/trellisdesk/newticket</a> </p> http://forums.accord5.com/topic/create-mailbox-pop3#post-4159 Sat, 06 Mar 2010 12:04:48 +0000 Ryan 4159@http://forums.accord5.com/ <p>Hi John,</p> <p>You'll want to reference this article: <a href="http://docs.accord5.com/Email_Piping" rel="nofollow">http://docs.accord5.com/Email_Piping</a> </p> http://forums.accord5.com/topic/uncheck-remember-me-checkbox#post-4158 Sat, 06 Mar 2010 12:03:03 +0000 Ryan 4158@http://forums.accord5.com/ <p>Hi Brendt_W,</p> <p>You'll have to edit the template file, and remove the parameter that set's it on by default. I believe it's one of the login templates, although I can double check if you can't find it. </p> http://forums.accord5.com/topic/install-problem#post-4157 Sat, 06 Mar 2010 12:02:03 +0000 Ryan 4157@http://forums.accord5.com/ <p>Hi morningshadow,</p> <p>I'm not sure if anybody has previously tried installing TD on IIS Windows 7, but I know there have been successful installations. You might want to run a search in the forums for IIS and see if that turns up anything.</p> <p>This might be of helping on checking to make sure your PHP 5.2 / MySQL are setup correctly on IIS: <a href="http://www.maniacomputer.com/WebServer/InstallingPHPonIIS7_win7.html" rel="nofollow">http://www.maniacomputer.com/WebServer/InstallingPHPonIIS7_win7.html</a> </p> http://forums.accord5.com/topic/tutorial-trellis-desk#post-4156 Sat, 06 Mar 2010 11:59:12 +0000 Ryan 4156@http://forums.accord5.com/ <p>Hi Cubano85,</p> <p>You might want to have a look at our documentation center, and see if you can find what your looking for there. If you have a specific question, please feel free to ask it here. Any of the topics in this resource page will be able to show you how to setup TD: <a href="http://docs.accord5.com/Category:Trellis_Desk" rel="nofollow">http://docs.accord5.com/Category:Trellis_Desk</a> </p> http://forums.accord5.com/topic/greek-language#post-4155 Sat, 06 Mar 2010 11:57:31 +0000 Ryan 4155@http://forums.accord5.com/ <p>Hi Msaridakis,</p> <p>We don't have a Greek translation available at the moment, you can view our available translations here:<br /> <a href="http://www.box.net/td-language-packs" rel="nofollow">http://www.box.net/td-language-packs</a> </p> http://forums.accord5.com/topic/hide-options-if-no-permission-acp#post-4154 Sat, 06 Mar 2010 11:55:33 +0000 Ryan 4154@http://forums.accord5.com/ <p>Hi Toups,</p> <p>Right now Trellis Desk, will show the options but if a user tries to access them it'll throw the error. You can submit a feature suggestion here: <a href="http://trac6.assembla.com/trellisdesk/newticket" rel="nofollow">http://trac6.assembla.com/trellisdesk/newticket</a></p> <p>DJ would know better if there was a way to set up TD the way you want it. </p> http://forums.accord5.com/topic/pick-up-emails-via-pop3#post-4144 Fri, 05 Mar 2010 13:34:51 +0000 yaqwer 4144@http://forums.accord5.com/ <p>I've set up several things, but it still doesn't work. I've enabled POP3-Checking and typed in the email login data for my email account, where the emails should be picked up. Which settings have to be set in then department etc. so that it does work?</p> <p>yaqwer </p> http://forums.accord5.com/topic/can-support-staff-open-tickets#post-4143 Fri, 05 Mar 2010 11:52:38 +0000 jessica 4143@http://forums.accord5.com/ <p>Ha, right after I posted this question, I went back to the demo and found it. If you click on a member, you can submit a ticket that way. Excellent. </p> http://forums.accord5.com/topic/can-support-staff-open-tickets#post-4142 Fri, 05 Mar 2010 11:44:15 +0000 jessica 4142@http://forums.accord5.com/ <p>I just took the demo for a spin, which was a great way to get a feel for the product. I'm wondering, though, if support staffers can create tickets on behalf of customers who call the support line. From what I could tell, if a support staffer created a ticket, it was "submitted by" the support staffer, and there is no way to link up that ticket with the customer it's really for. Is there a way to handle this scenario? Thanks in advance. </p> http://forums.accord5.com/topic/hide-options-if-no-permission-acp#post-4141 Fri, 05 Mar 2010 06:32:43 +0000 Toups 4141@http://forums.accord5.com/ <p>Hello, I was wondering if anyone knew a way to make it so if you do not have permission to access something in the admin panel...<br /> Instead of receiving the error "Sorry, you do not have access to this area."<br /> Hide the links &#38; settings / options in the admin panel if you don't have access to use it..</p> <p>I have a member group that ONLY deals with tickets and users and has no other access to anything else on the admin cp yet they have tons of options still visible that they can try to get to and will just keep receiving the no access error.</p> <p>I'm wondering if this is possible as it would make it look a whole lot better to users that don't have access to the options, limiting them to see only what they can actually use. </p> http://forums.accord5.com/topic/posting-code-into-knowledgebase-articles#post-4126 Thu, 04 Mar 2010 23:47:55 +0000 rbhavesh 4126@http://forums.accord5.com/ <p>Oh by the way, I have also tried turning off the "Rich Text Editor" for knowledgebase. It still doesnt work. </p> http://forums.accord5.com/topic/posting-code-into-knowledgebase-articles#post-4125 Thu, 04 Mar 2010 23:46:38 +0000 rbhavesh 4125@http://forums.accord5.com/ <p>We are testing trellisdesk and so far, absolutely loving this product. I run into a problem though. In order to educate our users on some of the things, we need to show CODE into the knowledgebase articles. For example, codes like this..</p> <p>&lt;!--&lt;div id='menuright'&gt;&lt;/div&gt;--&gt;</p> <p>But the visual editor either does not show it ,or turns it into actual HTML output. Is there a way I can post codes into knowledgebase articles? </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1/page/2#post-4124 Thu, 04 Mar 2010 23:10:29 +0000 DJ 4124@http://forums.accord5.com/ <p>Watch this space: <a href="http://trac6.assembla.com/trellisdesk/wiki/T2ChangeLog" rel="nofollow">http://trac6.assembla.com/trellisdesk/wiki/T2ChangeLog</a> </p> http://forums.accord5.com/topic/rich-text-for-non-staff-and-uploads-for-guests-and-integration#post-4123 Thu, 04 Mar 2010 01:45:20 +0000 DJ 4123@http://forums.accord5.com/ <p>We aren't announcing any sort of ETA, etc. You'll just have to use your best judgment. You can always take a look at the tickets in the <a href="http://trac6.assembla.com/trellisdesk">Trac</a>. Alpha 2 should be released <a href="http://trac6.assembla.com/trellisdesk/milestone/2.0%20Alpha%202">soon</a>. From Alpha 2, you can sort of get a feeling for how completed TD2 is. </p> http://forums.accord5.com/topic/rich-text-for-non-staff-and-uploads-for-guests-and-integration#post-4122 Wed, 03 Mar 2010 14:38:39 +0000 loftx 4122@http://forums.accord5.com/ <p>Hi DJ,</p> <p>Thanks for responding. Though I don't need helpdesk functionality immediately, I will need it within a couple of months. Do you have a rough idea when version 2 will be released?</p> <p>Cheers,</p> <p>Tom </p> http://forums.accord5.com/topic/install-problem#post-4119 Wed, 03 Mar 2010 02:08:43 +0000 morningshadow 4119@http://forums.accord5.com/ <p>I am running Windows 7 with IIS 7.5. I'm kinda new to php and mysql, but I have both of them installed. I am having a problem with the install. I get to where I enter in the database information, and then the page comes up with error, after some time in loading. I think everything is set up correctly with the server. I guess this is my problem?</p> <p>Module FastCgiModule<br /> Notification ExecuteRequestHandler<br /> Handler PHP_via_FastCGI<br /> Error Code 0x00000000</p> <p>It also says logon method is ANONYMOUS<br /> and Logon User is Anonymous</p> <p>The detailed error pages that IIS has is not detailed enough! As I said, I am kinda new to php and mysql, but I know asp, and all of that is still working correctly. I also have other php pages, and they work correctly, but this does not. I include this picture so we can see what's going on. Does anyone have a clue how to fix this?</p> <p><img src="http://northportcpr.org/Arrrrgg.gif"> </p> http://forums.accord5.com/topic/no-help-from-peer-to-peer-forums#post-4118 Wed, 03 Mar 2010 00:46:31 +0000 Brendt_W 4118@http://forums.accord5.com/ <p>Hi Guys.<br /> thanks for all your feedback and help.<br /> i have made the changes to comment out the line properly.<br /> thank you to Dan and Veridique for all your feedback and help.</p> <p>and a special thank you to DJ for all your help.</p> <p>thanks guys, Trellis is an awesome system, and the help is tops.<br /> Brendt </p> http://forums.accord5.com/topic/parsing-of-emails#post-4117 Tue, 02 Mar 2010 13:54:00 +0000 frederikbove 4117@http://forums.accord5.com/ <p>If a user sends a mail to out contact adress it is pickted up by de pop3 but when he replys on a reply of us. Whole the mail is included and not only the text above ==== REPLY ABOVE THIS LINE ===. I have the settings on that he need to remove the text below. I usel gmail to pop3 from and the adjust pop3.php file </p> http://forums.accord5.com/topic/i-just-got-the-cdwhats-the-first-thing-i-should-do#post-4116 Tue, 02 Mar 2010 13:21:17 +0000 reoandbert 4116@http://forums.accord5.com/ <p>1.How can I view the video? 2.How would I open to see the the soft wear? </p> http://forums.accord5.com/topic/tutorial-trellis-desk#post-4115 Tue, 02 Mar 2010 08:56:54 +0000 Cubano85 4115@http://forums.accord5.com/ <p>I wonder if someone can provide a document bearing the configuration tool, for ee put it up but I have not been completely configured<br /> Sorry for my English, I am Cuban, thanks for your help </p> http://forums.accord5.com/topic/no-help-from-peer-to-peer-forums#post-4114 Tue, 02 Mar 2010 04:40:27 +0000 DJ 4114@http://forums.accord5.com/ <p>Nope, that's not the correct syntax for an HTML comment.</p> <p><a href="http://www.w3schools.com/tags/tag_comment.asp" rel="nofollow">http://www.w3schools.com/tags/tag_comment.asp</a> </p> http://forums.accord5.com/topic/no-help-from-peer-to-peer-forums#post-4113 Tue, 02 Mar 2010 02:32:36 +0000 Brendt_W 4113@http://forums.accord5.com/ <p>Hi Dan.<br /> i have only edit that line now after the suggestion from DJ.<br /> i didn't want to delete the line, just in case i wanted to use it<br /> later, so i just commented out the line. is that not the right way<br /> to comment out the line?</p> <p>thanks for your response. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4112 Mon, 01 Mar 2010 21:34:36 +0000 DJ 4112@http://forums.accord5.com/ <p>@Dan: Good point. I'll consider that for TD2. Either way, it would only require a small modification to "skip" the first step where you select a department.</p> <p>@quietas: We don't have any sort of official list yet. Honestly, the list is so big I can't remember everything. I'll try to whip something up soon. There is always the <a href="http://trac6.assembla.com/trellisdesk/">Trac</a> you can look at, but there are many new features that have been implemented that do not appear in the Trac. </p> http://forums.accord5.com/topic/installation-help-mysql#post-4111 Mon, 01 Mar 2010 10:09:40 +0000 worldsynergy 4111@http://forums.accord5.com/ <p>I'm nto sure what the problem was, but I've uninstalled everything and installed it all on a new server. I'm working fine now. </p> http://forums.accord5.com/topic/trellis-desk-20-alpha-1#post-4110 Mon, 01 Mar 2010 09:23:55 +0000 quietas 4110@http://forums.accord5.com/ <p>Great job so far. It's looking good.</p> <p>I don't suppose you have a feature list you expect to be in the new version once finished? </p>