http://forums.accord5.com/ Official discussion boards for ACCORD5 en Thu, 17 May 2012 02:51:05 +0000 http://forums.accord5.com/topic/email-piped-jobs-getting-cut-off#post-5525 Sun, 13 May 2012 11:24:28 +0000 cscomputers 5525@http://forums.accord5.com/ <p>Hi Guys,</p> <p>Im new to the forum, so just like to say hello and express my thanks to the development team and everybody here who offers their time and expertise to help make this fantastic free product work even better.</p> <p>I recently configured a new heldesk with email piping enabled (google apps). The setup for google apps involved some tinkering as im sure anybody on this forum would know as there are alot of threads regarding this.</p> <p>After being ecstatic the find out that my email piping setup was working correctly, i soon discovered that this was in fact not the case, as email jobs of any useable length are cut off mid way.</p> <p>I.E. Instead of "Dear support, I am having problems with my voicemail despite resetting it several times through the voice prompt system.</p> <p>Regards, Newb User<br /> *Signature image here*"</p> <p>I get </p> <p>"Dear Support, I am having trouble with my voi"</p> <p>Anybody have any idea whether this is due to a character limit or some benign setting ive overlooked? Or could this issue be related to the tweaks you need to make to the system to get google apps email piping to work? Have considered it could also be related to having an image in the signature? Anybody got any ideas?</p> <p>Kind Thanks, Paul </p> http://forums.accord5.com/topic/trellis-desk-and-pear#post-5523 Fri, 11 May 2012 07:21:03 +0000 landshark 5523@http://forums.accord5.com/ <p>Update: I figured out how to install PEAR and the mimeDecode package.</p> <p>I have setup SMTP in the manager to an exchange server.</p> <p>However, when I create or reply to a ticket, I get a blank/white page that it hangs on.</p> <p>Thoughts? </p> http://forums.accord5.com/topic/trellis-desk-and-pear#post-5522 Thu, 10 May 2012 10:33:35 +0000 landshark 5522@http://forums.accord5.com/ <p>To amend to the below. I have confirmed that I have the above missing files in my PHP directory. </p> http://forums.accord5.com/topic/trellis-desk-and-pear#post-5521 Thu, 10 May 2012 10:13:02 +0000 landshark 5521@http://forums.accord5.com/ <p>Hi All,</p> <p>I am new to PHP and am trying to setup Trellis Desk to test. I am having trouble setting up PEAR with mimeDecode package (for email parsing) on PHP (using easyPHP WAMP on windows server 2003 x64 to test). </p> <p>I was wondering, is there an alternate program than PEAR that I can install that can be configured to replace its email functionality? If so, can you please let me know the steps that can be done. If not, does anyone have any advice on how to install PEAR on PHP for a WAMP (easyphp 5.3.9)?</p> <p>Here is what I have done,</p> <p>I could not locate the go-phar.bat file online and from what I see on the forums, there isn't one anymore.</p> <p>I tried the lated go-phar.phar file online and when I call it from the command line using: php -d phar.require_hash=0 pear\go-pear.phar<br /> I get<br /> (this application has failed to start because OCI.Dll was not found.)<br /> (Unable to load dynamic library xxxxx\php_oci8.dll)<br /> (Unable to load dynamic library xxxxx\php_oci8_11g.dll)<br /> (Unable to load dynamic library xxxxx\php_pdo_oci.dll)<br /> (Unable to load dynamic library xxxxx\php_sybase_ct.dll)</p> <p>I saw online a comment indicating that if I rename the php.ini file, the errors would go away. I tried that, however, after I specify system/local the next menu for changing locations is stuck on a loop returning to that menu regardless of what I enter/select.</p> <p>Is there an easier way to install pear or manually install/configure it?</p> <p>Any assistance with this would be greatly appreciated. </p> http://forums.accord5.com/topic/trellis-not-logging-carbon-copy-cc-emails#post-5520 Mon, 07 May 2012 02:40:38 +0000 osidc 5520@http://forums.accord5.com/ <p>Trellis support system is not logging tickets through emails if i carbon copy the support email address.<br /> The support system is logging a ticket if i put the email address on the TO field and i receive all the notifications. When i send an email to another person and carbon copy the support system email address, trellis helpdesk is not logging the ticket in the system and i do not receive any notification.<br /> Is there someone who has come across this problem and how do i solve it. Please assist. </p> http://forums.accord5.com/topic/googleapps-email-piping-imap#post-5518 Sun, 06 May 2012 12:29:20 +0000 misplon 5518@http://forums.accord5.com/ <p>Hi </p> <p>I'm struggling to find a solid answer for Google Apps, this is the closest post I can find.</p> <p>Can we use a Google Apps email address to send email to our helpdesk and can Trellis send replies from the helpdesk as that same Google Apps email address?</p> <p>Thanks</p> <p>Andrew </p> http://forums.accord5.com/topic/some-feedback-regarding-v2-please#post-5517 Sun, 06 May 2012 05:37:08 +0000 racerza 5517@http://forums.accord5.com/ <p>sadly no reply.. time to move on then, goodbye trellis desk... </p> http://forums.accord5.com/topic/removing-the-copyright#post-5516 Fri, 04 May 2012 08:11:30 +0000 hkhey 5516@http://forums.accord5.com/ <p>could you reply? for urgent </p> http://forums.accord5.com/topic/removing-the-copyright#post-5515 Thu, 03 May 2012 21:08:27 +0000 hkhey 5515@http://forums.accord5.com/ <p>Please can you tell me the cost of removing the copyright etc so that the site can be fully badged up as I need. Thanks. </p> http://forums.accord5.com/topic/the-system-check-option-under-tools-038-maintenance#post-5514 Thu, 03 May 2012 12:32:26 +0000 drpatso 5514@http://forums.accord5.com/ <p>Hi all!</p> <p>is everyone receiving this error in the system check?? The program itself seems to be working fine!<br /> <code>There has been a fatal error with the A5 Core.</p> <p>--------------</p> <p>The MySQL Database Drive has unable been to process the following query.<br /> SHOW TABLES FROM ipsa-tst</p> <p>The following error was returned.<br /> You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '-tst' at line 1</p> <p>1064</p> <p>----- Query -----</p> <p>SHOW TABLES FROM ipsa-tst</code> </p> http://forums.accord5.com/topic/configure-trellis-to-use-a-proxy#post-5513 Thu, 03 May 2012 12:10:02 +0000 drpatso 5513@http://forums.accord5.com/ <p>okay yep as expected it is trellis trying to reach the version check URL but it can't because it needs to know to use the proxy somehow.</p> <p><img src="http://coriolis-institute.com/photos/versioncheck.png"> </p> http://forums.accord5.com/topic/configure-trellis-to-use-a-proxy#post-5512 Thu, 03 May 2012 11:59:44 +0000 drpatso 5512@http://forums.accord5.com/ <p>hm. that attachment didn't work, let's try this.</p> <p><img src="http://coriolis-institute.com/photos/trellis.png"> </p> http://forums.accord5.com/topic/configure-trellis-to-use-a-proxy#post-5511 Thu, 03 May 2012 11:57:28 +0000 drpatso 5511@http://forums.accord5.com/ <p>Hello!</p> <p>So I am receiving this error (attached) in the admin section of trellis. All computers in this environment where my trellis server is must use a proxy over port 8080 or 8088 to get out. I wonder if that's what is causing this error.</p> <p>I've seen lines I could add to the config.php of other php tools to add the proxy server info. </p> http://forums.accord5.com/topic/guest-tickets-blocked#post-5508 Tue, 01 May 2012 14:08:01 +0000 promiseofcake 5508@http://forums.accord5.com/ <p>Check permissions for DB user. Mail may still send even if user no longer has write access to the DB. </p> http://forums.accord5.com/topic/email-piping-no-working#post-5507 Tue, 01 May 2012 14:07:05 +0000 promiseofcake 5507@http://forums.accord5.com/ <p>On my system (plesk) PEAR is located here: /usr/share/psa-pear so I used the following at the top of class_mailparse.php to declare that directory as part of the path:</p> <p>ini_set('include_path', ini_get('include_path') . ':/usr/share/psa-pear');</p> <p>The initial : means append this to the current path, if you ignore that it will replace the full path with only /usr/share/psa-pear </p> http://forums.accord5.com/topic/auto-close-wait-time-not-runs#post-5506 Tue, 01 May 2012 14:04:08 +0000 promiseofcake 5506@http://forums.accord5.com/ <p>Do you have a cron job running which processes these sort of things? </p> http://forums.accord5.com/topic/using-single-logindb-for-wp-and-trellis-desk#post-5505 Tue, 01 May 2012 14:03:34 +0000 promiseofcake 5505@http://forums.accord5.com/ <p>Seeing as you set the table prefix for trellisdesk (in my case, tdesk_) I see no reason why they cannot share the same db. However, Wordpress will have access to the tdesk tables and vice versa. </p> http://forums.accord5.com/topic/could-not-create-the-file-skins-chmod-777-it-is-already-776#post-5504 Tue, 01 May 2012 14:01:04 +0000 promiseofcake 5504@http://forums.accord5.com/ <p>Have you tried to chmod -R 777 /skins/s1? Also if the user trying to install the skins is not he same apache user that has access to the /httpdocs folder, you will need those permissions to stack all the way backwards. /httpdocs/../skins/s1 all need at least 755. </p> http://forums.accord5.com/topic/include-close-message-in-ticket-close-email#post-5503 Mon, 30 Apr 2012 14:46:55 +0000 promiseofcake 5503@http://forums.accord5.com/ <p>Hello,</p> <p>I am trying to add the close reason to the ticket close email. I know that it's stored in the db as "close_reason", I am just having trouble replacing a string in the outgoing email i.e.: #CLOSE_REASON# with that database call. I am under the impression that the value is assigned to the variable $t on that page so I don't know why I can't get it to work by assigning $replace['CLOSE_REASON'] = $t['close_reason'] in the tickets.php file (inside the close email ticket section).</p> <p>I am not very good with OOP PHP, we use only PHP to manipulate html. </p> http://forums.accord5.com/topic/cost-of-removing-copyright#post-5502 Sun, 29 Apr 2012 05:07:45 +0000 pbcclements 5502@http://forums.accord5.com/ <p>Hi, I am evaluating Trellis Desk with a view to commercial use. Please can you tell me the cost of removing the copyright etc so that the site can be fully badged up as I need. Thanks. </p> http://forums.accord5.com/topic/unable-to-load-acp-after-installation-trellis-desk-v2-alpha-4#post-5499 Tue, 24 Apr 2012 19:02:02 +0000 padser 5499@http://forums.accord5.com/ <p>Hi ,</p> <p>I have been searching for a good free onsite helpdesk/knowledgebase solution for over a year and have settled on trellis desk v2.<br /> I understand it is still in alpha stage and hope to convince our other company offices (186 in total) to use trellis desk company wide once it is stable.<br /> Given that I have been in the process of testing v1 and recently v2 alpha 4.<br /> V1 works fine except for the pop3 and e-mail piping feature . We use Office 365.<br /> I have installed v2 alpha 4 on a macbook pro to test this week using xampp and also tried mamp.<br /> I have set the 777 permission on the site folder, setup a mysql database, table and assigned full user rights to the database.</p> <p>****The installer gets to 62% and throws up this error *****<br /> -------------------------------------------------------------------------------------------------<br /> An error encountered while trying to run the following SQL Query.</p> <p>CREATE TABLE <code><br /> <pre><code>_</code></pre> </code> ( <code><br /> <pre><code></code></pre> </code> int(11) NOT NULL AUTO_INCREMENT, <code><br /> <pre><code>d</code></pre> </code> int(11) NOT NULL DEFAULT '0', <code><br /> <pre><code>t</code></pre> </code> varchar(255) NOT NULL, <code><br /> <pre><code>s</code></pre> </code> text NOT NULL, <code><br /> <pre><code>n</code></pre> </code> longtext NOT NULL, <code><br /> <pre><code>m</code></pre> </code> tinyint(1) NOT NULL DEFAULT '0', <code><br /> <pre><code>t</code></pre> </code> float NOT NULL DEFAULT '0', <code><br /> <pre><code>t</code></pre> </code> float NOT NULL DEFAULT '0', <code><br /> <pre><code>l</code></pre> </code> tinyint(1) NOT NULL DEFAULT '0', <code><br /> <pre><code>l</code></pre> </code> tinyint(1) NOT NULL DEFAULT '0', <code><br /> <pre><code>e</code></pre> </code> int(11) NOT NULL DEFAULT '0', <code><br /> <pre><code>m</code></pre> </code> int(11) NOT NULL DEFAULT '0', <code><br /> <pre><code>t</code></pre> </code> int(11) NOT NULL DEFAULT '0', <code><br /> <pre><code>y</code></pre> </code> text NOT NULL, <code><br /> <pre><code>d</code></pre> </code> int(10) NOT NULL DEFAULT '0', <code><br /> <pre><code>t</code></pre> </code> int(10) NOT NULL DEFAULT '0', PRIMARY KEY (<code><br /> <pre><code></code></pre> </code>), FULLTEXT KEY <code><br /> <pre><code>l</code></pre> </code> (<code><br /> <pre><code>t</code></pre> </code>,<code><br /> <pre><code>s</code></pre> </code>,<code><br /> <pre><code>n</code></pre> </code>) ) ENGINE=MyISAM DEFAULT CHARSET=utf8;</p> <p>MySQL returned the following error.</p> <p>Table 'td_articles' already exists</p> <p>1050<br /> --------------------------------------------------------------------------------------------------<br /> *****The installer then continues and when I load the site I get the following error****<br /> -------------------------------------------------------------------------------------<br /> TD Fatal Error: MySQL - Unable to process query:<br /> SELECT <code><br /> <pre><code>&lt;</code></pre> </code><br /> , <code><br /> <pre><code>&lt;</code></pre> </code><br /> , <code><br /> <pre><code>&lt;</code></pre> </code><br /> FROM <code><br /> <pre><code>&lt;</code></pre> </code><br /> WHERE <code><br /> <pre><code>&lt;</code></pre> </code><br /> = '1'<br /> The following error was returned:<br /> 1146: Table 'helpdesk.members_settings' doesn't exist in /Applications/MAMP/htdocs/helpdesk/includes/classes/class_mysql.php on line 91</p> <p>------------------------------------------------------------------------------------------------------------------------</p> <p>Any advice/help appreciated,</p> <p>Thanks,<br /> Patrick </p> http://forums.accord5.com/topic/significance-of-name-numerology#post-5497 Wed, 18 Apr 2012 13:00:12 +0000 micheal22 5497@http://forums.accord5.com/ <p>To have more information about name meaning, follow this url <a href="http://www.first-names-meanings.com">http://www.first-names-meanings.com</a> </p> http://forums.accord5.com/topic/no-department-showing#post-5496 Mon, 16 Apr 2012 01:53:47 +0000 nikhil 5496@http://forums.accord5.com/ <p>Hi,<br /> I have created 3 departments technical,sales,billing on my website as an admin.<br /> But when I login using a member and try to submit a ticket,no department is showing. </p> http://forums.accord5.com/topic/user-to-group-one-on-one#post-5495 Fri, 13 Apr 2012 09:00:54 +0000 vinod 5495@http://forums.accord5.com/ <p>It is weird that a user can be member of one group only. Normally, one person could have multiple roles and could be assigned different level of access in different departments. </p> http://forums.accord5.com/topic/user-to-group-one-on-one#post-5494 Thu, 12 Apr 2012 14:06:21 +0000 abhig 5494@http://forums.accord5.com/ <p>Hi,</p> <p>I was trying to create few users and groups and realized that to each user, I can only assign one group. The problem is if there are multiple depts and each dept has its own set of groups, I cannot assign a user to two different groups in two different depts where a user can be admin in one and staff in other.<br /> Does anyone knows how to fix this or any work around?</p> <p>Thanks,<br /> Abhi. </p> http://forums.accord5.com/topic/prismerp-business-intelligence-at-your-door-steps#post-5493 Thu, 12 Apr 2012 03:34:13 +0000 prismerp 5493@http://forums.accord5.com/ <p>PrismERP - A central framework of an organization which integrates and automates entire business processes of the organizations. The application increases the operational efficiency and improves the accessibility from every corner of the organization and ensures the highest level of accountability inside the system. The solution is having all core modules and the ability to manage any types of businesses and maximizes the productivity across the organization.</p> <p>Modules @ PrismERP<br /> - Financial Accounting<br /> - Inventory Control<br /> - Human Resource &#38; Management<br /> - Production Control &#38; Management<br /> - Supply Chain Management<br /> - Customer Relationship<br /> - Administration and BI</p> <p>To learn more on PrismERP visit <a href="http://www.prismerp.net/" rel="nofollow">http://www.prismerp.net/</a></p> <p>Thank You</p> <p>Divine IT Limited<br /> Phone +880 2 8956074, 8953460<br /> Sales +880-1730071011-17<br /> Business +880 1730071011, +880 1730071001<br /> Email <a href="mailto:office@divineit.net">office@divineit.net</a><br /> <a href="http://www.divineit.net/" rel="nofollow">http://www.divineit.net/</a> [company]<br /> <a href="http://www.prismerp.net/" rel="nofollow">http://www.prismerp.net/</a> [product]<br /> <a href="http://support.divineit.net/" rel="nofollow">http://support.divineit.net/</a> [support]</p> <p>34 Gaosole Azam Avenue<br /> Sector#13, Uttara<br /> Dhaka-1230, Bangladesh </p> http://forums.accord5.com/topic/some-feedback-regarding-v2-please#post-5492 Thu, 12 Apr 2012 02:26:26 +0000 racerza 5492@http://forums.accord5.com/ <p>Hi</p> <p>I'm currently using v1.0.4 but its not adeqaute for my needs and I need to move on. I've been waiting patiently for v2 but the lack of news/comments is frustrating. The Github site says "end of 2011" - well that's come and gone and I don't see any activity on Github for over 2 months now.</p> <p>Can we assume that this project has now died? I really don't mind waiting for something, its free software after all - but developers REALLY need to realise that status updates are important, if not essential for people like me who are trying to run a business and need to plan ahead.</p> <p>I look forward to some sort of response to this, else I'll have no option but to move on and find another system to use.</p> <p>tks... </p> http://forums.accord5.com/topic/can-i-edit-the-email-that-the-user-will-receive#post-5491 Tue, 10 Apr 2012 18:50:20 +0000 nelo2k 5491@http://forums.accord5.com/ <p>Hi,</p> <p>I hope someone can help me with my issue. I am using Trellis Desk v1.0.4 and wanted to know if there is a way to edit the email that the user will receive once they submit a ticket.</p> <p>Thanks in advance. </p> http://forums.accord5.com/topic/how-to-disable-emails-when-closing-ticketsv104#post-5490 Tue, 10 Apr 2012 18:37:04 +0000 nelo2k 5490@http://forums.accord5.com/ <p>Hi,</p> <p>I'm using Trellis Desk v1.0.4 and is wondering if there is a way to disable the automatic email notification to user everytime a ticket is closed. </p> <p>Your help is very much appreciated.</p> <p>Thanks in advance. </p> http://forums.accord5.com/topic/update-query#post-5489 Tue, 10 Apr 2012 12:08:23 +0000 abhig 5489@http://forums.accord5.com/ <p>Hi,</p> <p>I am a new user of Trellis Desk. I have a question. I did a few changes in the files directly to change the look and feel of the site as per our need. So when there is an update, will it over write the changes I have made or it will preserve or it will warn me before making those changes?</p> <p>Thanks,<br /> Abhi. </p> http://forums.accord5.com/topic/td-v104-translation-to-dutch-finished#post-5487 Mon, 09 Apr 2012 01:33:25 +0000 warnerbob18 5487@http://forums.accord5.com/ <p>TD 1.0.4 is not compatible with Microsoft window vista - 64 bit.<br /> According to <a href="http://www.igennie.co.uk/microsoft-support.html">Microsoft support</a> most of the driver and software are not compatible with vista but in case of TD, TD itself is not compatible to window. </p> http://forums.accord5.com/topic/whmcs-and-trillis#post-5485 Sun, 08 Apr 2012 18:36:07 +0000 GeekHost 5485@http://forums.accord5.com/ <p>Are there any options to connect these two pieces of software? Main thing I'm looking for is a login bridge or at least a way to where when they sign up with the WHMCS hosting it creates an entry into the trellis desk as well. Anyone have any input on this? Is this project still alive? </p> http://forums.accord5.com/topic/td-v104-translation-to-dutch-finished#post-5484 Sat, 07 Apr 2012 13:11:26 +0000 vincentd 5484@http://forums.accord5.com/ <p>Ik heb ook interesse in de nederlandse vertaling. Graag sturen naar <a href="mailto:info@dv-webdesign.be">info@dv-webdesign.be</a> </p> http://forums.accord5.com/topic/trouble-installing-at-step4database#post-5480 Thu, 05 Apr 2012 12:18:25 +0000 abhig 5480@http://forums.accord5.com/ <p>Hi,</p> <p>I am trying to install trellis for the first time. I got stuck at page where I had to give database information. I created a database, user, opened the required port but when I enter the information, it opens a blank page. Does anyone has any idea about it?<br /> Any help will be appreciated.</p> <p>Abhi. </p> http://forums.accord5.com/topic/wordpress-integration#post-5469 Wed, 04 Apr 2012 07:53:40 +0000 cyberpoint 5469@http://forums.accord5.com/ <p>Can Trellis be integrated into a WP site? It probably doesn't have to use the same mySQL db or have the same admin login.</p> <p>I like that this section is called "Pre-sales" even though the software is opensource and free :-)</p> <p>Cheers, Mark </p>